Services & Support

  • How to grow your business: Takeaways from WSJ’s Small Business Panel

    Solve a big un-met customer need, well, and you’ll be successful. That was the big takeaway at Monday’s “Insight Exchange: A Business Owner’s Breakfast Series,” hosted by The Wall Street Journal’s small business editor, Wendy Bounds. The event turned into a dynamic idea session where well established entrepreneurs offered start-ups tips, discussed trends and shared advice on what it takes to turn a good idea into a major business proposition.

    Panelists included…

    • ·Steve Demos, CEO NextFoods, a multi-million dollar organic food powerhouse (who is often called the Steve Jobs of small business) who helped to build well known brands such as Silk soy milk.
      His Advice: “Differentiate by design and the presentation of your product.”

    • Colin Roche, CEO of Pacific Writing Instruments, turned into a global retail sensation overnight when he beat out brands like Papermate and Bic in getting his ergonomic pen into Wal-Mart. His product can now be found everywhere from Amazon.com to OfficeMax.
      His Advice: “Knock on every door, chase every opportunity…don’t give up.”

    • Dan Brown, President, LoggerHead Tools, took the phrase 'a gripping experience' to new levels when he re-invented the basic wrench. His Bionic Wrench has received a number of awards in form and function.
      His advice: “VC funding should be your last resort.”

    • Anne Zehren, President, Common Sense Media, an award-winning marketer as a media executive at Current TV, Teen People, Glamour and Newsweek, is currently the President of Common Sense Media, a national, non-profit organization dedicated to improving the media and entertainment lives of kids and families.
      Her advice: “SEO is one place where you’ll get instant business results.”

    • Guy Kawasaki, Managing Director, Garage Technology Ventures, an early-stage venture capital firm and founder of Alltop.com, Truemors.com; blogger; author and speaker. Guy is the author of eight books including The Art of the Start, Rules for Revolutionaries, How to Drive Your Competition Crazy, Selling the Dream, and The Macintosh Way.     
      His advice: “Don’t confuse fundability with viability.”

    Monday’s panel is the first of four in the series and will head to Palm Beach, Denver and Austin this fall. For more information visit: https://insightexchange.wsj.com/

  • Take the worry out of summer business travel

    Today we’ve launched Dell ProSupport Mobility Services - an expansion of Dell ProSupport - the newest group of services designed to help customers stay protected while connected. Check the blog from Dell Services Architect Suzanne Atkinson on Inside IT for all the details on the service.

  • Another Europe Vostro Keyboard Update

    Last week, we started getting comments from customers like Tiggert and Bryan who ordered Vostro laptops in June that shipped with the wrong keyboard layout (the same one Bill blogged about in May). Since we addressed the issue back then, most Vostro laptops shipped out with the updated keyboard.

    However, earlier this month, we shipped a limited number of Dell Vostro 1310 and 1510 laptops in the UK and Italy with a non-standard keyboard layout. A small number of customers were impacted. To rectify the issue, Dell will be contacting all these customers to replace the keyboard.

    How did this happen a second time? In May, we revised the keyboard layout of the Vostro 1310 and 1510 models following customer feedback. Miscommunication of this change to one of our suppliers meant that in June we received a small number of parts that were not to our specification.

    We appreciate all the feedback we are getting here on this issue and I’m sorry that we’ve had a second problem on the keyboard layout. We have now added additional quality control measures in our procurement process.

    Next steps for those who are affected? We need to replace your keyboard. We will be contacting everyone this week. If you have any questions, or you don’t want to wait, please contact us via e-mail, at emea_ts_pfr@dell.com.

    Please use the words Vostro Keyboard in the subject line. Here is the information we need from you in the e-mail:

    • Name
    • Daytime Phone Number
    • Order Number
    • Service Tag Number
  • Demystifying Vista Service Pack 1

    Vista Service Pack 1 has been officially released since March and is currently roaming the wilds of computers across the globe and Dell is currently shipping it on Vista systems worldwide (for systems using English, French, German, Japanese and Spanish languages with additional languages expected to ship as they become available in the future) but for users who are already running Vista but have yet to install this update the question is: why should I install it?

    This is especially true for small business owners, as the computer is most likely the lifeline between you and your business. Downtime for the computer means that customers are unable to place orders, inventory and receipts can’t be tracked and most importantly money is being lost. Is Service Pack 1 for Vista worth the risk of making broad changes to your computer’s operating system?

    The answer, from people such as Paul Thurrott seems to be a resounding yes.

    So what exactly is in Vista Service Pack 1? The list is far too long to cover here, but let me point out some items that should be of interest to the small business owner :

    Reliability – In addition to the hotfixes released since Vista was launched, SP1 contains a number of new changes that should result in a much more stable platform. Laptop users in particular should see dramatic improvements to both the speed and stability of functions such as resume from standby.

    Performance – The speed at which you copy files, whether it is from one system to another or just on a single system should see a significant boost. Superfetch has been improved, and users who have to work with large image files will notice that they display much faster than before.

    Power Management – Changes made that seem to specifically target laptops users, such as no longer having the hard disks spin all of the time and changes to how video chipsets handle sleep mode should equate to longer battery life for most laptop users.

    Compatibility – Not specific to SP1, but worth noting: in the time since Vista was released, many companies have been working hard to bring their products in line with the new OS. The list of compatible software applications and driver support for peripherals such as printers has grown tremendously. A great source for finding out if the applications that you need to run on Vista can be found here, courtesy of Microsoft.

    (A great snapshot of some of the specific improvements can be found in this article on InformIT.com)

    Service Pack 1 for Vista is a great first step towards bringing the oft-maligned OS back into the conversation with its improvements. This is not the monster package of changes that we saw in Windows XP when service pack 2 was released, but is instead a fairly extensive set of subtle changes to Vista that bring a smoother, more consistent feel to the user experience. You may not pick up on the differences in the first 5 minutes of use, but you will appreciate the changes after the first week or month as you notice that Vista spends less time getting in the way of what you want to do. When an operating system works best, you should forget that it is even there.

    The easiest way to install SP1 is to turn on Automatic Updates but for those of you that would prefer to download SP1 separately, here is a link.

    While Dell provides support for the operating system as it originally shipped with your machine, Microsoft is providing installation and compatibility support for Service Pack 1 until March 18 2009, and this page should provide you with a way to receive it.

    We’ve also compiled a list of common errors that people have encountered through installing SP1 for Vista and information on how to resolve them.