Solution Providers: Part of Dell's Fresh Approach

At the end of April, there was some buzz in the media and the blogosphere about Dell potentially moving beyond the direct model. Earlier this week, CRN's Ed Moltzen visited Dell, and during that time here, he sat down with Michael to find out what that means to Dell's business. Ed posted the Q&A with Michael on CRN.com.

That interview covers a lot of ground. Michael mentions that Dell's business with solution providers is currently about $4 billion in North America. He provides perspective on how we will grow that business, discusses how our indirect efforts will augment our existing direct business, hints at some "aggressive" plans to pursue retail in the United States and other major countries around the world, and more.

We're going to have a lot more details focused around our efforts to work with solution providers moving forward. Because of that, I've created a new category called Solution Providers so you can find all the posts in one place.

Enough from me, take a look at Ed's article for more insight.

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Graham said:

I have been a solution provider with Dell for 6-8 years in Australia & have received little support from Dell other than large order discounts.  Any request to arrange/advertise special deals has flatly refused as Dell is the only party able to use the Dell logo.  Which makes it difficult to let business know about our association.  Dell have never referred any business our way.  So it is pretty much a one way money flow.

 My real reason for coming to this site is to let of steam about the Order Status page on the Australian website - I have an order that last had its status updated on Saturday - I have called Customer Service & been informed that the order is in Australia.  I made that call yesteday morning - the website still shows the order status as shipped from factory.  I resent making a contribution to the upkeep of this site with each purchase I make.  If Dell is incapable of keeping this site up to date, then save us all some cost & cease maintaining it.  If Dell wants to keep maintaining it, then MAINTAIN it!!!.

Graham said:

 I don't know whether my comments above had any influence but my next order is showing a status of "with local courier" & has been now since Tuesday 27 May sometime.  Yet the Bax Global site shows the as only clearing customs on Wednesday 28 May!!!  If this is Dells idea of providing customers with accurate & up to date information on their deliveries then Dell has some real issues with the respect it has for its customers.

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