Dell Channel Blog Now Live

Some of you have known this was coming. Today, we're rolling out the Dell Channel blog. Take a look at my introductory post for a bit more context of what to expect.

You can access the Dell Channel Blog here: www.direct2dell.com/channel

And if you want to check out content via the RSS feed, go here: http://direct2dell.com/channel/rss.aspx

Comments  Comment RSS Feed

Michael said:

Hi!

I'm occupied with following question: Why do certain products of Dell only cost half of the price in the USA than they do in europe?

Concrete: I'm interested in the Ultrasharp 2408wfp monitor which costs $ 619 at dell.com, but  € 802,8 at dell.at

This makes me feel disadvanteged, $ 619 converted are € 394. So why does this monitor cost double in Austria?


 

Thanks for the link!  I’m glad to see Dell continuing to provide some new resources to its loyal customers and partners, and I hope it will continue to get better as it gets more used to its new business model, etc.  I think something that always set Dell apart from other computer companies was its focus on personal relationships and customer service, and hopefully as it adjusts to its new roles this will continue. 

 

Francesco said:
It sometimes feel strange that how can a product with Dell be a cheaper one than in the market. I want to know the source of their purchase of the products.
Maxy said:

 Hey Guys!

 

I got a little question for my laptop.  I'm using inspiron e1505, and sometimes I play Counter Strike Source and so on.  I noticed that my computer overheats on the right upper side, and my FPS drops significantly and I start lagging up, and its impossible to do anything because computer is so slow.  I checked my fans, they are clean ( no dust ). The fans do work. And I was thinking of getting some sort of cooling pad for it.

 Can any one recommend something for my situation?

 

Thanx everyone

:P

Lionel Menchaca, Chief Blogger said:

Maxy: Not quite sure what's happening from your description, but I will ask someone to contact you so we can get to the bottom of it.

Henry Huff said:

Hello

Carrie Stein said:

I am very angery and disapointed that after I recieved my DELL XPS 420 though QVC and it did not work, DELL technitions refused to send someone. The sales pitch on QVC was that if the computer was not working or if there were any problems with the computer a technition would go to wherever the computer is.

On tuesday, May 27, 2008 I spent all day talking to my service provider and talking to DELL techs. DELL techs.,3 or 4 of them sent me into a maze of troubleshooting over the phone. In the end, nothing worked to get the internet connection to work properly. I asked and had a service provider technition come look at my computer on thursday, May 29, 2008. After doing various tests, he concluded that the problem was with the port in the back of the tower. All of the connections from the service provider were good.

I then called DELL, requesting a service technition to come and look at my computer. Each of the 2 or 3 techs I talked to claimed they could not send anyone to check out my computer, they had to troubleshoot over the phone. That was told to me even after I told them what the service providers' tech. had said about what he had found to be the problem.

Oh no!! That was not good enough. I was put through 3-5 hours more of troubleshooting over the phone. I am exausted, frustrated, and angery about wasting my time.

I BELIEVE THAT DELL IS A LIAR AND HAS USED FALSE ADVERTISING IN THIS SITUATION. IF I COULD CONTACT Mr. Dell HIMSELF I WOULD TELL HIM SO AND THAT I DO NOT APPRECIATE WASTING MY TIME ON ALL OF THIS.

Mr. Dell, if you can not live up to the promise, don' say it!

Todd Smart, Community Liaison said:

Hi Carrie,

 I'm sorry for the problems you've experienced getting your system repaired.  I've sent your post over to a group that should be able to help you get everything resolved.

Todd

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