Dell is just about the worst company you could possibly deal with.  Do not expect them to offer any kind of customer service.  If you are lucky enough to get someone on the other end you can actually understand, they won't be of any help anyway.  My father bought a Dell computer and it is nothing but a piece of sh**!  He spends his weekends on the phone with these so called "support" people and they have been nothing more than an annoyance.  It has been over a month he has been trying to get his computer to work.  The "support" people even admit it is a hardware problem.  When asked to send someone out to fix it, the answer was we can't do that.  When asked where to go to get it fixed because it's under warranty, the answer was nowhere because they don't work for Dell.  It seems all Dell cares about it taking your money and giving you the run around.  Oh yeah, and wasting your time!  I bought an Acer and love everything about the company, I think my dad has learned a lesson. 

I think it is great that Dell is expanding their communications to additional blogs 

i also have same type of feelins abut dell wht these 2 comments have.me also purchased a dell latitude d830 laptop,but it was great headace,and dell customer service is bad in world .i m gonna to chaneg my laptop to lost my money but given me some experiece abut dell.

________________________________________________________________

john adams

A team of successful entrepreneurs credited for  www.SelectWealthSystem.com
A new home-based-business marketing system that provides the strategic high ground for internet marketing.
Pro Team Marketing uses an automated marketing system that is currently promoting a cutting-edge young company, entering the early growth stage, that targets the largest consumer base in the United States with their financial educational products.
  http://www.SelectWealthSystem.com

I too have had problems with the Dell support staff. I purchased a Dell laptop in Dec. 2007 to help me with graduate school. The computer has been great, but was missing some software I had requested and I had issues initially accessing the internet.

 When I called the support staff to help with my internet problem, I could barely understand what they were saying! The gentleman was also very rude to me on the phone--almost as if I was intruding on his time by calling about a computer problem. I ended up hanging up on him (didn't want to, but really didn't have a choice), and having my husband help me figure out the problem.

My computer is still missing the software I requested, but I can access the internet now with no problems.

 I think Dell is a great company. But I think they could improve customer service immensely by creating a domestic support staff call center. One of the key successes to integrated marketing communicaitons is customer service!