This was the kind of thing I was asking for but was refused by Dell, links to videos showing Dell employees being interviewed.  You didn't even need a post to do it just add a section and update the links to the videos when new ones get posted.

OK so its not a video, but still a good link.  :D  Next time I'll click the linky before commenting.

How nice to see that Michael Dell feels "every customer is important"to him. After my countless calls to Dell customer service with complaints of a brand new laptop not working-and still under warranty-the last thing I felt was that I was an important customer to him. THe best that his customer service would do for me was to send me REFURBISHED ram-that's right, not even brand new ram-for a computer still under warranty. My computer is less than 2 years old and  does not work at all now, and what recourse do I have? To speak to yet another non-English speaking customer service rep? Or better yet, a "manager" who tells me that there is nothing you can do for me?  Glad to hear you feel good, Mr. Dell, about your customers. I, for one, am disgusted and appalled at your company's lack of attention or help to me in dealing with the problems I continually had with your product. I will certainly never buy another Dell product again.

 What's the interview got to do with ideastorm? I mean it's mentioned but that's all. Should this be categorized under 'navel gazing' or 'self congratulation' or something more appopriate....

good luck, dell support is awful and they lie about everything.  go apple or hp, better choice.  As a business owner, we will never use dell again and encourage others to do the same.

I purchased a Dell Inspiron 531 on Dec. 31, 2007.  When I unpacked the desktop it would not boot up. I called Dell support and spent 3 hours on the phone with their tech support before they determined that I had a bad cable from the motherboard to the hard drive.  They sent a new cable. All was good for 2 months.  Then the desktop froze up.  I took it to geek squad and they said I had a bad hard drive and mother board.  I contacted Dell Tech support about a replacement desktop since this computer has many problems and was less than 3 months old.  After being transferred to 5 different people I was told someone from the escalation department would call be back in 24-48 hours.  This did not happen, I called them back after 4 days.   Talked to 2 more people and was promised someone would call me back.  When I did receive a call back 10 hours later, the person was not helpful and was rude. All he offered was to send me a refurbished desktop.  I don't believe Dell has a customer service department because if you have a problem or issue with a computer you have to talk tech support and they are responsible for solving issues. It would be nice to speak to someone that speaks English and understands what good  customer services means.  I have 5 Dells in my  house, but I will never buy another Dell after this experience.