That's great that the 8800GTX is finally available, but is it going to be offered with a single GPU option?  I'm only seeing the option to buy two of them.

I don't want to have to buy two of them, particularly since SLI is so dependent on drivers and profiles for particular games.

Andrew,

As of right now, they are only available with SLI (two video cards).

awesome!!! 

Wish this had come a couple days earlier. I just got my XPS 1730 with the Dual 8700 :-( How about the CPU? Do you plan on allowing us to upgrade
the CPU to the newer Penryn processors?

Sanjay: We're still selling the 8700M as the default option on new systems. The 8800M GTX SLI version is a $1000 upgrade from the single 8700M graphics processor, and $700 more than the SLI version of the 8700M.

We are not going to offer an upgrade option for Penryn processors—just one for the 8700M graphics cards.

Will this upgrade program be available outside U.S.A.?

Frank: Yes, the graphics card upgrade will be offered in some places outside the US. I'll share more details when I can.

Hi, I'm italian boy and I have XPS M1730 with dual 8700GT. The graphics card upgrade will be offered in ITALY?

Can you conform how much the upgrade price will be for the UK? Also when will it be available?

As part of the upgrade program - will I be able to install the 8800GTX card myself or will this void my warrenty? Also, will i be able to trade in or return my 8700 card?

That's fantastic.

 When will these new options (8800 GTX SLI, 2.6GHz option) be availible in the european market? I mean, we're still waiting for the Alienware M15X.. :|

How will the upgrade program for current m1730 owners work? Will we receive a discount for the 8700m, or do Dell not take these back?

Just got off the line with "Daisy" and changed my order from the 8700 to the 8800.  Cost and extra $700.00 and ship date is now 26 Feb.

That's great news to have 8800M GTX in SLI mode on XPS1730.

 But where is "Penryn" ??????

True enthusiasts are just waiting for Dell to finally change the chipset platform to Santa Rosa Refresh and uses Penryn cpus.

Come on, Dell !! before we turn to HP and others, do something!

What are the details for the upgrade/exchange for the 8800gtx for those of us that purchased our m1730's at launch? Is it strictly pay the $700 for the new card or are their other options?  Thanks.

I got my XPS M1730 back in late October with the dual 8700M GTs of course.  Will this upgrade program blow our pockets just as much as the laptop did in the first place?  I spent around $4800 on my laptop to start with.

 I also read somewhere (can't remember where it was) that the 8800M GTX was originally intended to be available in the initial release of the XPS M1730.

 So, since I ordered my laptop within like 2 weeks of its release, will I get a free, or low-cost upgrade?

 Because of the upgrade price is $700 for SLI customers, I'm doubting I can get this upgrade for free, but if it isn't free, hopefully it wont be over $200 at the most...


 

Oh, sorry, I didn't notice: 

"Pricing and additional details about the graphics card upgrade program will be coming soon."

 Well, like I said, for earlier customers of the M1730, I sure hope it isn't yet another pocket-buster...
 

To summarise, I think the main questions on all CURRENT M1730 owners lips are:

1. Is there an upgrade program?

2. If yes, how will it work? Can we return out 8700's for a discount? Or do we get a discount anyway, since we were told of the 8800 at launch, but had to settle with the 8700 instead?

3. If the above does not apply, how much are we looking at for a 8800GTX card alone (obviously only the in SLI config that is available at the moment)? This is for UK customers as well as the US.

4. When will current M1730 owners be able to finally purchase the 8800GTX card alone?

I have been told by Dell tech support and parts sales staff, that we are not able to buy the graphics card alone, and there is no upgrade option whatsoever. The tech support guy told me that Dell do not do that and I have to settle with what I have.

 Is this correct? Since I was led to believe that because the GPU card is upgradable, I would have the option to upgrade in the future. Yet Dell tech support tell me I cant buy the part from them!

Maybe we are in the early stages, but please understand that I, as well as hundreds of other M1730 owners, have been waiting patiently for a GPU that we were told we would get at launch. I just want to know when I can finally get my hands on the card and get it in my system, and how much extra Im going to have to pay.

Can anyone explain why this isn't working with blu-ray ?!

http://www.ideastorm.com/article/show/76358

I live in Canada, I got my XPS about 3 weeks ago.  I was told I would be able to upgrade to the 8800 when it came out if I ordered.  They didn't have an ETA and I didn't want to wait several months.  Can anyone confirm this upgrade is going to be available in Canada?  Does anyone know if you have to return the old 8700's?

When's the upgrade program coming and when's it coming to Australia and what's the price going to be for it?

Hi, I ordered my XPS on October 30th 2007 and I am wondering if I can order just the graphics card and upgrade my XPS myself or do I have to send my XPS to Dell and have you guys upgrade it for me?

I really need the portability of the XPS M1530 and I was hoping to see a single 8800 as an option above the 8600. Add what hp is already offering with the new dv9700t - the T9300 processor for a $225 upgrade above the T5450 and it would be perfect. 

Hey blair. If you nhavent had the system 30 days, RETURN IT, Not only will the upgrade most likely be cheaper to buy with the system, But you dont have to deal with upgrading, waiting for the upgrade system to come to light, returning the old 8700 cards etc, I would really reccomend you just return the system and order a new one with 8800's 

Come on Dell!
Give Us Details on upgrades!

We need the upgrade to be shown in our SERVICE TAGS, and carry SYSTEM WARRANTY, not the standard 90 day to 1 year warranty from spare parts!!!!!!!!!! 

We've been loyal buying the system with 8700GT SLI, now it's your turn to give us something in return!

Dell's price on the X7900 CPU is now $400 higher than it was... it used to be a $300 upgrade from the T7700 2.4 GHz C2D to the X7900 2.8 GHz C2X... it is now $700.

I am also in the same boat with many M1730 owners...waiting for our chance to upgrade our video cards.  The main reason we purchased this laptop was for gaming - having been told the graphics card was upgradeable was priceless for many.

I have been given the runaround with reps being clueless to there even being an 8800GTX option for the laptop.  At the end, I was simply told that an upgrade isn't an option because of the "complexity" of installing a video card and its drivers.  Go figure.

 I am still within my 30 day return time frame...am I going to send it back?  I have reviewed the options - having found that the M8800GTX will provide up to a 48% performance increase over the M8700.  That is a great performance gap...at a great performance price.  Easily over $700 - as a simple upgrade when designing your laptop on the website.Sold serparately...easily closer to the 1 grand mark.  Is it worth it?

I think I will give Dell some time to communicate their new programs to their sales people.  I'll sit and enjoy my M8700's for a bit...and wait for the novelty to wear off from the 8800's and then purchase them when the prices go down.  Even at lower resolutions, the M8700's perform very well and the screen is crisp and detailed.  Besides, my wife would shoot me.  LOL

endl3ss - same result here in the UK. Rang tech support. They either dont know anything about the card, then I was told the card was not upgradable. Upon correcting the tech support guy, I was then told they do not sell the card alone.

So what do I do now? With no idea of the upgrade program and no way of obtaining the card?

 After spending so much on a laptop, Im am not impressed in the slightest - especially since we are promised an upgrade option, but hear nothing afterwards.

Its unfair that new users purchasing the system now have the option of the 8800 card, but us early adopters, who probably spent more on the system due to higher prices, have to wait around in hope.

 Come on Dell, get your act together. I dont even mind paying for th ecard and installing it myself. But dont just ignore us. Look at the amount of comments you have on this page, and how many responses have you given us - your customers - your customers that have paid an arm and a leg already.

Hello Guys,

I´m here in Irland, and also 1730 Owner from the first hour on, so i have no chance to sent it back!

 But i can tell you guys, that the upgrade is not really much work, i upgraded my 1730 from T7300 to X7900 by myself (and saved 500 €uro) :-)

 To change the Videocard takes maximum 1/2 hour!

 So, i hope i can get any Sli 8800 from Dell or whoever!

I've seen a guy who got M1730 replacement from E1705, and the guy's also getting 8800GTX SLI for FREE?

I think we M1730 owers who actually paid 3-5k on the system deserves such treatment as well!!

Atleast start offer the upgrade program already please~!!

Just a good'ol boy in the Great US of A..... can't wait for the info on the upgrade!

Dude the announcement of the new card being available came 3 days ago. Give them some time, its not like the laptop sucks with sli 8700m...

Some of you guys are pretty greedy. Dell is going to do what its going to do. You all should be happy that they came out with the 8800, an not saying "OMG I am emo an i need something to complain an bitch about all the time so now wheres the penryn" Be happy they came out with the 8800gtx... The processor is NOT going to make a significant improvement to anything that your gonna notice, unlike the graphics card. SO relax... Enjoy the performance of the new 8800gtx SLI  An dont worry about the penryn.. Seriously.. With a claimed 13.5k 3DMark06.. Your already be sitting on the fastest laptop in the world...  

Im not bothered about Penryn at all, as it wont offer a significant enough improvement anyway in my opinion. Not for a while yet anyway.

I would just like to know a few more details about the graphics card upgrade program that we were promised. I dont feel its fair that new purchases are able to get the new card and we stil lhave no upgrade path.

 Tech support pass me through to sales, and sale pass me back to tech support. I guess we just sit and wait again.

Evan ~ I'm with you 100%....I have an XPS 720 running an E6800 with 8800gtx and I am satisfied.... When the 8800m GTX is released for upgrade I will pair that up with my X7900 in my 1730....I am stoked! I think the X7900 does a great job....its the Video Card thats been the bottle neck...

 I am just thrilled that the 1730 will support the 8800m.....Awesome!

Best,

Steve

I too have a 1730 and they have no idea about the upgrade yet in Australia it was one of the reasons for buying the 1730 also if people watch the performance monior on your LCD display that even the 2.4GHz cpu is not heavely under load from games the graphics cards need the upgrade.

Markus Kainer can you tell me how you upgraded your CPU or give a link to where we can read how to do this? I was told by Dell tech that you need to change the motherboard to do this as the chipset isn't compatible.

If you can indeed upgrade this is an attractive saving indeed!

Rgrds

James

When will Dell begin including the Penryn processors in the 1730 since no upgrade is possible.  It appears that the bios has been posted to support them. 

Thanks,

Jerry...

I'd love to buy a 1730 if there was an option for a single 8800M GTX, not SLI.  I'm sure that there are many others who feel the same way.

Dell rep's - any idea about when that option will become available?   

@James Plaistere

 No, there is no need to change the MB and i also still use the A01 Bios!

You can use the following Link

 http://support.dell.com/support/edocs/systems/xpsm1730/en/SM/index.htm

It look´s a bit much, but print everything what you need, and it´s easy going, 1 and a half hour!

If you need more information, write me an eMail

 markus.kainer@gmail.com

I don't see where anyone from Dell has responded since the 29th, regarding qustions about the upgrade. Any idea when there will be an update good/bad?

How many of you are checking this page three, four, maybe say.... TEN times a day?..... I know I am

It took DELL a good couple of months to even comfirm that they will be shipping new M1730s with the 8800m, so I would give it a while longer for any info to be released regarding the upgrade program.

 The 8800m is in very short supply and I would imagine that what stock they do have will be used on NEW orders of the 1730 as this makes better buisness sense.

I would like to know when this will be available and how much it will cost? sooner the better I just bought the 1730 with the 8700's Sli and then noticed that the 8800's were available last week. Should I return the laptop or wait for the upgrade?

And if I do return the laptop will I get hit with the price increase for the extreme of $400? Or can I just return and pay the extra $700 that is the upgrade price that is now on the configure page?

soon !! its been almost 2 weeks now. why mention it so early and get our hopes up.

im sure itll be worth the wait IF its available outside USA

Well after getting bounced all over the place I am told I can return my laptop and reorder another with the new video. However the same system I have now comes up $630.00 more and that is before the $700.00 increase for the video card.

 With no ETA on when the upgrade will be available and when/if it will be outside of the US I think I will just return it and use my desktop till the price comes down or they have more info.

I just got off the phone with Dell after a full two hours of being shuffled around (literally -- between INDIA and the US). I first spoke with XPS Technical Support (the smart ones that know what they are doing), a Customer Care Agent, then a Resolutions Specialist, then Sales, then a supervisor with Sales, and then back to Customer Care. I then hung up the phone!

 The answer I am going with came directly from XPS Tech Support. If you go online (I purchase through Dell University so it's 12% OFF), I can reconfigure my EXACT same XPS1730 that was purchased late January for the SAME price, except WITH THE 8800M SLI! He said to just return the computer, there would be no restocking fees and repurchase it with the 8800M.

 As a stock holder with DELL, this answer is BULLS***, but I will do what I have to do. This way I will NOT PAY A DIME, GET 8800Ms, and my 4 YEAR ADP WARRANTY. I'm even going to remove my 2xRAID HD's and put them in the new computer once it gets here.

DELL >> Are you listening to your customers? Is this the most cost effective answer you can give us??? If DELL even reads these blogs, email me and we'll see what we can work out, but I am placing the order tonight.

So when is this available in australia? i want the m1730 but if its gonna be only around 1k for the upgrade i might as well wait, but i dont want to wait 6 months just because they are to lazy to order them from dell america..

You know its been 2 weeks....and I do understand that these things take time....putting together an upgrade package with parts and instructions and all that stuff....

 But just a little interaction from Dell with this thread would be nice... even a hello or two??

been on the phone to dell in the uk and ireland. apparently its available to buy as an upgrade in the usa but not yet in the uk. the guy did however say that he expects we will get a discount on the card as we will have to give the 8700 sli card back so they can sell it on in a reconditioned machine or use it for warrenty parts.

still anoying. had mine 55 days now so much wished i had waited. COE ON DELL WHATS GOING TO BE OFFERED F OR CURRENT 1730 OWNERS WITH 8700SLI SETUPS.  40#% OFF OR TOTAL KNOCK OF THE POCKET FOR THE UPGRADE.

STILL AWAITING A RESPONCE,

Upgrade path is not available in the US....Just got off the phone with what seemed to be a pretty reliable source....

 He said it will be announced on the blog first....he was guessing with-in a week or so....

 Fingers crossed...!

can i upgrade my Dell vostro 1000 with another graphic card such as  8800M GTX  or another  ?

If upgrade program is not offered, I for one will be returning the system, stopping my CC payment.  I kept the darn system because of the impressions and statements from Dell that they will provide the upgrade program.

I'm pretty sure Dell will understand, and eat up the 5k refurb on it's hand.

Only reason I got the laptop was because of the upgrade program information that was provided ages ago, and if Dell decides to back out of it, they are not keeping my money.

I've been waiting for about 5 months without purchasing the M1730 with 8700 just so I could get the 8800.

But the 8800 option is still not available in Korea.

I tried calling Dell in Korea, but they told me that they also didn't know when the option will be available.

 Could you please tell me when the option of getting the GeForce 8800 will be available in South Korea, and the approximate additional price?

its available to buy in the uk now for the same price i gave for my current machine 60 days ago with dual 8700s

That concerns me.....

 I purchased through the EPP Program.... And I am seeing a big difference in pricing.

 I can purchase the 1730 with 8800 GTX SLI for the same price that I purchased the 1730 with 8700's..... What gives?

exactly same thing here. i have still tried to call support here in the uk and the techs all say they do not know anything about the upgrade path. although one did say to me the other day that chances were they would offer a discount on the new cards and when we buy the new card they take th eold cards away with them. fine by me as i wont be needing the 8700s anyways. that said i guess we should just wait for a reply form the origonal poster to see what he says

Well I called yesterday to get a return label seems they give you a run around. I spent many hours trying to get a ETA they either had no clue about the program or no idea when it will come available.

 Seems like selling new computers comes well before keeping past customers happy with stuff they had said that made most of purchase the computers in the first place.

So guess I will just be returning the laptop and not reordering as it looks like it now takes another 9 days for the 8800's over the 10-15 to order another 1...way to go DELL!

Hi there I'm a little bit concerned about a thing about something in this postings. My personal problema is that I'm also worried about the new price of the M1730. The same computer is now more expensive even before the upgrade to the 8800M GTX I think this is a little rare and as I'm right now interested in buying this computer I'm not sure whats happening or what to think. Kyle commented about this issue as well as others. The other thing that Zanlok comented is that Blu Ray isn't working properly and that makes me worry even more.

But the main thing about this posting is that I can't see any replies to all the doubts that we all have, I can only see postings with complains and no replies from Dell or anyone else. What's happening? 

Kanoneno,

I am sending out a feeler to get more information for you.

Joanne

Hey guys,

iftibashir  (click link to watch all his videos) on youtube has some great video guides on upgrading parts on an XPS M1730. This guy really holds your hand so as long as you are careful with it the upgrades all should go smoothly.

 His latest guide is upgrading the GPUs from nVidia 8700M GT SLi to 8800M GTX SLi.

This month if I can get hold of a pair of GTXs I'm upgrading the CPU, RAM, single HD to a RAID config, and GPUs! It's a gaming laptop right? I like to get my fingers dirty.

James.
 

Whats going on with this why dont they at least release the upgrade program with an eta for delivery at least then customers can order them

I agree Natoar, I would be happy with someone from Dell just saying hello....I check this link 3 or 4 times a day.... The least someone from Dell could do is send us some kind of an update?? : /

Ashe and Natoar: I just weighed on this topic in IdeaStorm here. My apologies for the lack of updates. Still working through some details...

When I have more information to share, I will.

I am an XPS m1730 owner and was told the same thing about being able to upgrade my 8700 gt sli cards to the 8800 gtx once they became available. I just passed the 21 day mark of customer satisfaction by 3 days and cannot return my laptop now for an exchange. Will Dell offer an upgrade video card program for new m1730 owners or was it just false advertising so they can make the sell?

Just got off the phone with DELL!!! NO UPGRADE!!! I purchased my xps1730 with every avaliable option a few months ago with the promise of upgradable video cards!!! $6000 for a laptop and 3 months later im outdated with no option to upgrade!! NOT EVEN IF I INSTALL IT MYSELF!!! REDICULOUS!!! By no means do i even need a new graphics card now but i should atleast be offered an option. I was told no upgrade b/c of how the computer is configured. The would not sell it to me to do myself or offer any other type of resolution for my problem. PRETTY SILLY IF YOU ASK ME!!! Last DELL i buy!!! Thats a promise. Should of known the upgradable video card was i lie look how they did with the xps 1710. NO good driver updrades and no avaliable hardware upgrades either!! Dell Blows!!!

No they will have the program like they said we just have no idea when and how much....

That being said SIMON you can still retrun your laptop after the 21 days as long as it is before 30 days ...

Call Sales or use the web whatever order your new laptop with upgrades then call customer care and ask for a return label for the laptop that is less than 30 days old. 

You will be without a laptop while a new 1 is build but will have what you want.

Please send me an email about the date of release of the modified 1730 in Korea.

My post original post was:

I've been waiting for about 5 months without purchasing the M1730 with 8700 just so I could get the 8800.

But the 8800 option is still not available in Korea.

I tried calling Dell in Korea, but they told me that they also didn't know when the option will be available.

 Could you please tell me when the option of getting the GeForce 8800 will be available in South Korea, and the approximate additional price?

Slade ~ I understand where your coming from.... However I firmly believe that Lionel and Dell are telling the truth and there will be an upgrade path... You will get better info here vs the phone.....Lionel from Dell does a good job and most of these guys will answer any PM's that you send in a timely manner.... Chris from Dell has also been a big help here on the forums and blogs....

 There will be an upgrade path....soon!

Stress

Thanks for the response Kyle. I just got off the phone with Dell customer care and they will not except returns after 21 days of the shipment date (US customers). I explained to them the misleading information I had received from the sales agent who sold me the laptop and from the xps technical support department to confirm the graphics cards are upgradable. The customer care department gave me a "run around"!! The documentation of their systems even showed that i had called asking about the 8800m gtx during the production of my laptop, but they failed to document the conversation about telling me yes my laptop will be upgradable as soon as the 8800m gtx are in circulation. Are you sure they will have a graphics card upgrade program in the near future for new XPS m1730? If yes, Where did you get this information from? 

Simon,

Just Escalate the issue via unsolved issues. 

https://support.dell.com/support/topics/global.aspx/support/dellcare/outstanding_issues?c=us&l=en&s=gen&redirect=1

Why isnt anyone sending me an email?? T_T

I will definitely buy XPS 1730 when the new version (with 8800 gtx) is available in korea.

So one of you Direct2Dell people email me please!

when is the new x9000 cpu goning to be offered in the uk on the m1730?

Simon they may not accept returns after 21 days it is all how you word it....it is not a simple return you order new laptop with new video and tell them you UPGRADED and would like to return the previous 1 you purchased.

If less than 30 days you should have no problem.....If you do run into problems be persistant after all you are the paying customer.

Or you can wait for the upgrade program it will be out not sure when or how much but it will be out....my guess is they are trying to meet new purchase demands before they worry about past customers...

.following taken from above

"Back when we launched the XPS M1730, I mentioned that we would offer an upgrade option for customers who purchased their laptops with the previous-generation graphics solution, the NVIDIA 8700M GT SLI edition. The upgrade option will also be available to customers who bought the XPS M1730 World of Warcraft Edition as well. 

Pricing and additional details about the graphics card upgrade program will be coming soon."

This is just ridiculous, its been almost a month and there has been NO news from dell about the upgrade. Even the staff has no clue about what's going on.

Kinda funny.... I log on to my computer....I check two things on a regular basis for the last month....

 1. My Tax Return (IRS.Gov)

2. Dell Upgrade for 1730 (8800m)

 And the winner......THE IRS!!!

Dell you should be ashamed of yourself, the IRS provided me with a faster response.....WoW!  ; )

C'mon Dell...were talking the IRS here? The IRS? IRS? (err...I mean Practice).....IRS? Dell its the freaking IRS that beat you to the tape.... The IRS? C'mon man....IRS? Are you serious? The IRS? IRS?

I got my refund in a shorter amount of time then what its taken Dell to announce a formal update for the vid card upgrade for the 1730? The IRS? The IRS beat Dell? IRS?

Yes, the IRS is faster than Dell?!? The IRS? IRS!!!

Were talking the freaking IRS!

Just like Ashe i find myself checking for updates of the illusive 8800m upgrade for my m1730.  Surely you at dell could get people to register their interest in the upgrade, then once you've finalised the details you could send out an automatic message to all who have registered giving them the exact details of the cost and procedure that will be involved.

Surely this is not to much to ask seeing as all concerned apparently joined the exclusive XPS club! 

Anyhow...I thought the whole thing was kinda funny...Just poking fun at ya Dell... Maybe...just maybe... hoping to here something back!

 The IRS?!?

Yeah man, that's some truth spoken right there.

Give us some answers DELL.

 Im not american so iono what the IRS is,

but they sure sound pretty darn slow.

Hey guys....try part number XM888 with the parts department.  Here in canada..expect the 8800M GTX SLI to cost you $1,173 for the purchase plus taxes.  No info on trading your 8700M SLI in exchange for discount was available and doubt one will happen. 

 So start saving your dollars...hope this helps everyone.

Dell ~ How come I can go to Ebay and buy an 8800m GTX SLI for $1449?

 And Dell has still not given us an upgrade path yet? The parts are on the street.... The price is high but for those who have the money, well I guess this wouldn't be an issue.... And in the forums there is a nice link to an awesome video that showes you step by step how to upgrade the card yourself....think its hosted by YouTube....

 So, I'll wait a little longer but if its too long I might just be tempted to choose another route....

Hi all,

I got a quotation from Dell Park Department about purchasing XM888 (8800SLI), but i just find out this forum today. I am here to share with you guys my feel. BTW, refund is not an option for me  because is my 1730 is more then 3 months.

Trade-in with topup for 8800GTX SLI = No available 
Brand new XM888 selling price $ 1,999
Sale Tax = $ 100.60
Handling charge =$ 12.00
Total amount = $ 2,112.59
I am fainted........

What do you think, Is that Dell want screw the "Royal Dell Customers"? atleast i am used to be till i get the quote. One thing i am cant confirm is what currentcy is that.. finger cross that is not USD.

If Dell accept i am return my 8700SLI with 1K topup at this moment, i am willing to pay for it. Ask me to pay for 2k and put my old 8700SLi in toilet bow, i am ..... @#$%^&*...... quit games.

Based on what Nomad has to say.....

Dell is there any thruth to this?

All due respect to you Nomad....$2112 seeams a bit high.....

2k price is to stop people from ordering card when the demand is too high for new systems, and I don't think you would want to buy this card even with 1k price tag since if you buy the card from Dell spare parts, it wouldn't carry the system warranty.  It will only carry 90 days - 1 yr warranty.

Yeah. I asked the sparepart department for the 8800M as well. and they said 2000 dollars for both... i actually thought she was kidding around. some sort of prank? Apparently its true.... just so disappointing... regretting buying the M1730 already

I don't believe it..... If I was selling 8800m GTX's on Ebay I would say the same thing....lol

Well if you bring up the XPS 1730m and add the 8800's there is no longer an extra 9 day waiting period which I would take as supply has leveled out with demand.....

That being said figured they would've givin some word on the upgrade but guess that is asking a bit much lol

Guess they will be getting to everyone else when they feel like it, after all they got the lump sum of the cash from you already and you come secondary.

Where is "gbakmars" when you need him?  This is getting a little out of hand.... : \

can we get someone from dell to give us an update on this, its been weeks and weeks since the "soon" comment was made.

the XPS desktop motherboard exchange took a while but takes the biscuit !

please tell us something.

hi

do i understand it right there is no way to upgrade a single 8700 card to 8800 single or sli ?

just the sli version of 8700 ??

if the upgrade program comes ?? 

Hello Customers,

 How are you today? We would just like to let you know that we are working hard everyday to make the 8800m GTX upgrade a reality for the Dell 1730m Customers. For that reason we may have lost touch with our number one priority.... YOU, the customer....

Just wanted to let you know that the plan is coming together and it should be any day now... We had to accomplish many things before we could release this to the public.... And we want to make sure the customer is taken care of properly!

 Thank you,

Dell

(Hmm. that took 2 minutes....WoW!)

I've seen a guy at notebookforum.com who said he bought 8800M GTX SLI from spare parts.

He claimed initial quote given by the sales rep was 2k plus taxes, but when he mentioned about this page, the rep went back and gave him second quote of around 850 shipped.  The invoice also said the part would carry 90 day warranty, or systems warranty, whichever is longer.

Good news for people who been checking this site every  day I suppose.

I returned mine, and reordered w/ 8800GTX SLI @ cheaper price.  Way to go Dell, and keep wondering why P & L doesn't look so great.

It's hillarious how Lionel Menchaca and other Dell officials have completely ignored comments and rather spend time on introducing new products like http://direct2dell.com/one2one/archive/2008/03/04/48454.aspx. It's obvious that they aren't inactive or anything.. then why ignore its XPS customers. I'm completely disappointed now... never buying a gaming system from dell again.

Dave and others: I'm sorry for the frustration, but the truth is I don't have an update to give at this point. I will check with the team to see if there are any new details to share.

Lionel,

That was an update... Thats all were asking for... You have customers checking this blog daily... sometimes more than once...

 Let us know that your  working on it...

 Thanks,

Steve

Ashe mate, thats not an update.  Thats a cop out.  It can't be that difficult to sort out.  Jesus all they have to do is make the part readilly available to buy through there spares department, at a reasonable cost and make it known to all here that its available and at what price.  Instead were having to read blogs from other people who have spent extra time chasing up these answers from sales people who i can imagine are poorly informed or just don't have a clue.  If they did this im sure that a large majority of people on here would be happy with that as a first step.  I know i would.  At least it would then give me the option to purchase and install myself.  I mean its not as if they make the things all they have to do is order them from nvidia i imagine.

As you can see my patience is running a little thin as im sure others are to.  Before now i ignored the bad comments you see flying around about dell's reputation but i have to say there starting to live upto them. 

It just gets to me that they marketed this system straight away as being upgradeable and your trying to tell me that theyre only just trying to work out how to go about it and what the procedure should be?  Well to me that just smacks of bad practice and unprofessionalism.  What happened to being pro active.  All this should have been thought of the minuite they announced that it would be upgradeable.  Granted some of the fine detail might have needed to be fine tuned once the actual part came out, but the majority of the ground work should have allready been done. 

Dell, correct me i might be wrong, but theres a guy showing you how to replace the 8700m for the 8800m on utube.  If its that simple and all that is required is a one for one swap then whats the problem?  Whats the big hold up? 

Im not a techy and don't pretend to be so i may not be 100% correct, but the longer i wait the more i feel like a mug for shelling out the top wack price when the system first came out (which has now dropped by about 500 quid now) and now that i've handed my cash over nobody gives a s***!

Does anyone else feel the same way? 

Dell, tell us what exactly is involved with the upgrade (is it just a one for one swap or are other parts required as well?).  Tell us what is takeing so long.  Give us some detail.  If theres problems tell us what they are.  That is an update, that keeps us in the picture and information like that shows us that you are actually doing something.  Because at the moment your making yourselfs look incompotant.

been on the phone to ts again. had problems with my machine since i got it in november anyways i called up to ask about the upgrade and still the answer was no. theyinstead have offered me a full refund on the laptop and i shall then order one with th better cards,

really odd as it wouls surely be cheaper for them to just send a techi round with the new cards and install them. the new machine has better specs than hte crrent machine i have anyways i i guess i win.

just seems aimless to refund the whole machine rather than just replae the video cards.

go figure.

well i have just gotten off the phone to ts and rather than just give me a card exchange they have opted to giveme a full refund on the machine in which case i can just order the newer machine with the 8800s in and get a faster cpu and it will actually cost less than what i paid for the origonal.

cant understand the thinking behind it seeing as i have had the machine for almost 5 months. going to call customer care monday and explain the situation and ask if they will just agreee to send and engineer to come fit the 8800s rather than have to take my machine away and refund me then me buy anothe rone which could ytake up to a month. sigh.

so if they agree to send a tech guy i could ave the 8800's by the end of the coming week. cmon dell whats the magical thinking behind all this.

refund after 5 months of having the machine as apposed to just giving me 2 new cards and being done with it?

. sigh i suppose i should be happ seeing as i will be able to get a better machine but i dont want to lose this one for a month.

Do Not Buy the 8800 on EBAY... Call customer service first...$1400 is way overpriced if you already have a 1730 with the 8700's in it.

sigh. just off the phone to a supervisor at uk ts. still wont budge on simply upgrading the cards even when i offered to pay. so i have no choice but to accept the refund and then re order a new machine. so annoyed i dont even think i will go with dell again. might have a look at rock instead

i think the runaround i have had with customer service and then the refusal to just upgrade the cards rather than give me a full refund (which surely would have been cheaper) had just made me lose confidence totally in the company as a whole.

going to be without a machine for up to a month. so annoying

I mean you had this product a month back offered to new buyers. WHY can WE not get it? This is just horrendous.... Can we at least know around how much longer it will take so we can stop wasting our time? Honestly.

Anyone know if that's an hdmi port on the side? I need to assure I have the proper cables for when this upgrade becomes available in the next few days.

 Rikbikboo , ound to me like you have had a right result , who did u speak to i would be REALLY interested in getting an offer like you !

 Hello,

I was wondering if anyone from dell could please tell us anything about the upgrade for the people who bought there xps 1730 before the 8800 was out. I understand that you all must be very busy but I would just like a little info that is all. I'm sick of calling customer service since whenever I call they seem to have no clue what I'm talking about even after I tell them that is it is written on direct2dell. I know that price changes happen all the time and I am upset that I could buy a new xps 1730 with 8800's for the same price maybe even cheaper then I payed for ones with the 8700's but I understand that is my fault for no waiting and buying the laptop when it first came out. Thank you for understanding any info will be good.

 Thank you,

Christopher
 

Hi all,

some days ago i've contacted a dell commercial here in italy, she told me that she don't know anything about this upgrade. I've e-mailed the link to this post to her, but i haven't got an answer in three weeks. Just to say that the situation is the same here in Italy. Where we can have some info on the upgrade?!

 Thanks in advance.

Emilio
 

Emilio,

I am hunting down an contact for you.

Joanne

I am also wondering when the 8800 upgrade is going to come out.  I have been patiently checking this site everyday, but my patience is wearing thin.  Just say...  it may be another 6 months or something!!!  Any info at this point would be nice.  What is holding the program up?  Surely someone at Dell knows something? 

Since there's little lead time for new 1730's with the 8800s, it's turned out to be easier to just order a second laptop with the new video setup, and return the old one for a full refund. Might even be able to bump up the CPU if you time the purchase right.

 Or, Dell could discourage this with some wild idea like putting existing customers ahead of new ones?

I know, I know. Crazy idea. But otHer People have done well with it.
 

Hi Joanne,

thanks alot for the answer. That's a really good new... it makes me hope that one day i can have that upgrade. I was loosing any hope. Thanks again :)

Ps - i'll keep an eye to this webpage, but as far as you know, there are some other place where i can have some info about that?

Emilio


 

By the time they release the info, the 8800 cards will be old news. 

 Hi

It pretty much is old news. None of the executives or dell bloggers are taking any initiative to fully provide support. Its a