More Retail Expansion in Europe and Asia

Sun. Dec. 23, 2007

I'm late in sharing this, so I bet many of you have been keeping up with the news, but for those that might have missed it, we recently announced two different retail agreements that will extend our retail reach into several parts of Europe. Earlier in December, we announced an agreement with DSG International plc (DSGi). Starting in next month, customers will be able to buy high-end gaming systems, notebooks and desktops across DSGi's network of stores, including PC World, Currys and Currys.digital stores in the UK, as well as Dixons.co.uk online. Customers will also be able to buy Dell products through the European network of DSGi store brands such as Electro World, PC City, and Elkjop.

In the U.K., services for these Dell products will be handled by DSGi's TechGuys. They will offer a range of customer service options including installation and setup, telephone support and more.

This agreement with DSCi will eventually cover stores in the United Kingdom, Ireland, Spain, Italy, Greece, Norway, Finland, Sweden, Denmark, Czech Republic, Hungary and Poland.

The other retail agreement is with Tesco, which serves customers in Europe and Asia. Also beginning next month, customers will be able to purchase Inspiron and XPS products mainly in the United Kingdom, but also in stores located in Ireland, Poland, Czech Republic and Slovakia.

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Only published comments... Sunday, December 23, 2007 11:59 PM
by Lionel Menchaca, Chief Blogger
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meek said:
if i buy a dell from dell.com can i use techguy services and repair centers. or is that only available to dsgi customers?
December 27, 2007 4:42 PM
William Dowel said:

In my experience DSG's service is so utterly dreadful. I am aghast by Dell's decision. A quick-fix of choosing a large retailer to increase volume is regrettable. In-store they mis-sell, and support afterwards is hideous. This is going to further ruin Dell's reputation. Mark my words.

December 28, 2007 12:10 PM
Gerald Klingbeil said:

Lionel, does Dell have any plans to establish a strong presence in the Philippines? I can speak for my educational institution (100+ of PCs, a couple of Macs), we would love to buy Dell notebooks or servers for our institution, but have not done it due to the fact that there is no local support. We require of our IT products a minimum of 3 years service. So right now Lenovo has our business.

 I would love to hear some feedback about this.

Gerald
 

January 1, 2008 11:04 AM

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