How Status Tags are Used on IdeaStorm

Some of the ideas on IdeaStorm have status tags that help identify what Dell is currently doing – or thinking of doing - with the idea.  The status tags are located in the line underneath the idea title.  During the past several weeks the moderators have been updating these tags to make sure they accurately reflect the current status of the ideas reviewed by Dell.  Several IdeaStorm community members have noticed these changes and dell_admin1 and dell_admin10 have weighed in to explain the status tag updates, but it has been clear to us that the community has wanted tag definitions and more clarification about how they are used.

 

To provide further clarification about what each status tag means, here are the descriptions we use: (Updated 3-4-2008)

 

  • ALREADY OFFERED:  Dell already offers what is suggested in the idea.  When possible, a moderator or other Dell employee (look for the Dell logo next to the username) will use this tag and then inform the community where they can find the related products or services discussed in the idea.
  • IMPLEMENTED:  Dell has listened and we have put this idea into action. More details on implemented ideas are posted on the Ideas in Action blog.
  • PARTIALLY IMPLEMENTED:  Part of this idea has been put into action, but not all of it. In other words, Dell’s follow-through on the idea might not fully address every one of the idea’s components (for example, a product is made available in select regions but not globally, or a feature is made available on select products but not all of them). More details on partially implemented ideas are posted on the Ideas in Action blog.
  • COMING SOON:  It is not ready for sale or visible on dell.com yet, but there is a commitment from Dell to deliver on this idea in the near future. When possible, we try to link to any related information on Direct2Dell regarding a time frame or other details about the new product or service. -- retired tag
  • IN PROGRESS:  Dell is working on this right now.  When possible, a moderator or Dell employee will offer an explanation of how this idea is being addressed. We can’t always provide a specific time frame for implementing the idea, but we are committed to providing updates in the idea thread or on the Ideas in Action blog.
  • UNDER REVIEW: Dell is reviewing the idea and evaluating it against criteria that include, but aren’t limited to: market impact, regional demand, feasibility, timing, and vendor/supplier availability, etc.  In some cases, the idea review process may take only a few weeks, and in others it make take several months to determine its feasibility and market impact.  
  • NOT NOW: Right now Dell does not plan to implement this idea, but it has not been ruled it out for the future. It may be a good idea down the road, so the status tag could change at some point. Moderators and Dell employees are supposed to always provide an explanation when we use this tag. -- retired tag
  • NOT LIKELY: This idea is not likely to be implemented by Dell, typically for reasons of feasibility, supply and demand or timing.  Moderators and Dell employees are supposed to always provide an explanation when we use this tag. -- retired tag
  • REVIEWED: This idea has been tagged "Under Review," sent to the business for evaluation, and reviewed. This status tag will require a response from the business that includes a summary of the review process and any outcomes of the idea discussion.

 

Comments  Comment RSS Feed

jervis961 said:

Good explination of the tags and the updating of them Kara.  Can you provide a further explination of when an idea gets tagged, how often you talk about the ideas and such in the future? 

I believe you meet once a week and have discussed going to twice a week but there are ideas that go months on the front page without being tagged.  When people see ideas go that long without a status tag it gives the impression it is being ignored.  This can cause a lot of frustration on the site.  Perhaps in the future you can tag ideas either during or directly after the meeting to lessen the problem?  :D

Kara Krautter, IdeaStorm Communication said:
Well, we won't reveal all of our secrets...

Ideas are not being ignored, but they do take time to properly evaluate. We are committed to updating the status tags, especially when the idea is on the front page. Yet, an idea on the front page for only a day or so is not necessarily going to be discussed. So, be sure to vote up the ideas you really want to see evaluated by Dell. We are always working at making this process and IdeaStorm better. Thanks jervis for your patience and enthusiasm!

jervis961 said:

Why wouldn't an idea on the front page for a day or so be discussed?  How long must they be there before they are worthy?  Since most of the front page ideas stay the same for a while I would think you would want something new to talk about. 

While Dell may dismiss an idea on the front page until it has been there a while your competitors may be making plans to use it.  We have noticed a few of our ideas implimented by other companies and scratch our heads waiting on Dell. 

As for the idea tags, I only said it gives the IMPRESSION of them being ignored.  Anyway thanks for the comment, maybe some others can chime in with their own thoughts on this.  :)

Kara Krautter, IdeaStorm Communication said:

You bring up some good points about ideas that quickly make it to the top. As Dawn has said, we are really focused on the process around reviewing and responding to the ideas already on the site and looking at innovative ways to review the new ones as they come in. Thanks for your feedback and patience!

davmcn said:

I agree with Jervis961, very well done :D

zanlok said:

We need another tag for after an item has been reviewed, but is selected for nonimplementation. (yet)
 

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