http://www.dell.com/dellshares

Yesterday I called Dell's tech. support for the express purpose of sending my second-hand Dell to the shop for a new monitor.

They made me go out to the van and get it and bring it inside.  I was at UPS all set to send it at my expense and pay $200 or more to get it fixed

They very politely evaded their address and me.  I said I was getting frustrated and I was.  The man politely asked me to speak to another department about my payment method, and then other fdepartments about getting it repaired.  One said you will pay any bill we submit? And I said not if it is ten-thousand dollars.  He laughed and gently said it won't be ten-thousand dollars.

 I got so exasperated with all this polite stalling I went out got the computer and UPS wrote down their service number on the bottom.  I read them the number and they said that computer is under warranty until 2008.  You don't have to pay anything.  But let's do some things.

 I said it would not help.  The screen was dark an d screwed up.

 He called himnself "Jay."  He said, "Okay.  But will you hold down the
key with Fm in blue and tap the up arrow several times while we wait for them to get the address nearest you?

I grumbled we were wasting time, and Fn up arrow brighteneed the screen better than it had ever been before, and RFn arrows rfixed everything else too, and it was restored to perfection.  All the mechanics in town  said I needed a new monitor and Jay fixed it in ten minutes over the phone.

"We saved you money," he said.

"I will always buy Dell, and Upgrade Dell, and accessorize Dell, and love Dell with all my heart," I said.

Jay laughed, said he was glad I was happy, and UPS gave me a thumbs up.

Dell knows what they are doing.  The stock will climb and my other computer with its vicious telephone answerers (Toshiba) will fall, mark my word.  I was so impressed with the intelligence and wisdom in Jay and the others at Dell. 

But I need an instruction book titled Dell for Dummies.  How many computer repairmen would have the integrity to pass up the chance to rob the old widow woman and was too dumb to know it was just keystrokes off from perfect?  I'm buying Dell stock.  It can't losse.