Thanks Lionel.

 Unfortunately, I am on day 13 and still have not heard.  Really frustrating...

Hi Lionel

I did finally recieve a call back, but the extension she left is no longer in service.  Please advise.  I did e-mail the XPS mailbox.

-Daniel

Lionel, Does this e-mail confirmation of order (for the 700 kit without installation) apply globaly? I've been signed up since the morning of the 13th and no e-mails are forthcoming in the UK.

It would appear the ordering and delivery system is working well for US and Canadian customers, but it's not at all good in Europe.

Bill B:

How is that possible, when the rest of us, is only on day 10(11 depending on timezones), its businessdays not calendar days.

Bill B,

 No one could on day 13, the program was only launched 10 business days ago.

Lionel,

Dell shows my exchange as processing-- but no confirmation as of yet.  I requested my mobo on the 14th.

My question is this:  If you can order a standard Dell system online, get confirmation the same day, and receive it 6 days later-- why can't this process be as efficient?  I could beat a dead horse here (XPS 700 rollout), but that would be too easy.  In all seriousness:  Why is this process so difficult?  Why does it feel like I'm at the DMV for half the day to fill out a form?  The upgrade is a nice gesture,  but with all the anticipation and planning, I feel that Dell has managed to pour more salt into the 700 family wounds.  Wouldn't you agree?

Well NOTHING HERE IN CHILE.

I register to the program the same day that the URL appears on Dell forums.

And no confimation or order number to track or whatever, Dell Latin-American is incompetent i think.

I don't know if i get my mobo, this is really sad.

Have to say...Dell said would arrive on the 29th...got it thismorning ahead of time...up and running already....thanks Dell    : )

Great Job Lionel.....et al...... My new 720 Rocks!

Got my self install board today. I'm a very happy camper. Thanks Lionel and Dell!!

However, I have some serious work (website, presentation creation, ect.) to do on my PC and may not be able to do the upgrade before the 14 day return period is up for the old board. Hope that's okay.

Sure would like to buy an H2C coolong unit also ;-)

Dell, just wondering if it makes any sense to you that the QX6700 processor is offered for $1219 on your website while you offer the QX6800 for $1119. Does this make sense to anyone? A higher end processor offered for $100 less??? Seems to me that dell spiked the price on the QX6700 to take a chunk out of our 25% off. I now highly regret opting to purchase this processor seeing as Dell has once again ripped us all off. I think we all deserve an explination for this......

I have been waiting since may for this upgrade and signed the min this program started but again like others in the UK have herd nothing back regarding a shipping date times getting on and to be told we may have to wait another 6 weeks puts the pressure deadline even closer for us to get it sorted,

what if we dont here back after that time will the october dead line be exstendid by six weeks also?

Im loseing sleep over this

 Johny webb

Johny Webb: I'll ask our team to look into your order. Can you please send another comment with your service tag #?

Submitted my "request" on the first day, August 13.  Got an e-mail from Dell on August 19 charging me  over $350.00 to ship the XPS700 MB, upgrade kit and DTS Codec.  No phone call, etc. from Dell.  The August 19th e-mail is the only correspondence.  When I check the order status, originally, the items were supposed to ship out August 22th.  Now it shows August 28th. 

Can someone let me know what's going on?  I have 2 XPS700s purchase in November 2006.  From the blogs, this should qualify for no charge replacement. 

Lionel,

I have called for my upgrade on 13th,on 19th Dell confirm the order,and schedule for delivery on 25th.Today they canceled.Can you please help me with this order,or give me a phone #,that I can talk to a real person.Tryied all the morning to get some info. on this order.when I finaly got somebody on line,they reorder it,and gave me another order#,wich is going to be delivered on Sept.4th.This could go on for the rest of the year. Thanks .pete978.

Hi Lionel

thanks for getting back so soon 

Recived my confermation this morning by email   28th Aug 

So pleased to report back that the ball is surly rolling for the UK Upgrade program

and im jumping with Joy

best wishes

johny webb

Service Tag: CSP4G2J

Hi All I'm in Vancouver, Canada. I applied on Aug 17 - the mobo was shipped on that date and delivery is stated as Aug 28 or sooner. I'm guessing the phone call is about dispatching a technician to install. Yep got the phone call Aug 21 Dell contractor will be out the next day after I receive the mobo. I have two Order Numbers one for delivery of Upgrade Kit and DTS Codec for power DVD and the other is for the Upgrade Install. Mobo delivered Aug 23. Unisis (local tech company) scheduled the technician for Monday Aug.27.

Installed, apparently one of the first in my area, and up and running Monday Aug 27. 

Performance seems improved. The audio is definitely improved.

Congratulations Lionel and all the Dell team.

Ian McIntosh

Just when you thought it was safe to go.......anyway, I just spent about an hour on the phone with Dell trying to figure out why my In home installation was canceled. All anyone could do was reorder it. What's going on?

Stuck

Lionel,

I am also from the UK, I placed an order on the 13th as soon as it was possible, I did recieve a phone, well my wife did explaining that I have ordered a Motherboard, she didn't have a clue lol, so asked to send an e-mail and I have still recieved nothing to confirm, as I did not take the call I am not sure what is going on and the call was last week mon-tues.

 Sevice Tag # = CBXK G2J

Don't know if you could look into it for me

 Regards

Jim

Lionel,

HELP!  I just went to check the status of my order and it has been cancelled!  I have had no contact from Dell whatsoever since I placed my order on the 14th.  The order number is/was: 801099865.  Purchase ID: 2000038405732.  Customer number:  47815610.  Sevrice Tag #:  5D7BPB1.  I would try to figure this out conventionally, but you seem to be the only person at Dell who knows ANYTHING about this upgrade process.  Please help!  Best number to reach me is: (719) 210-5325.  Thank you in advance!

Cust Number: 73048985

They say they re ordered it, but I'm not taking any chances. I would like to know why the first was canceled.

Thanks

Stuck

Cust. Number: 73048985

Not sure I sent the right one, sorry if I did and this is a repeat.

Thanks

Stuck

My order just got cancelled too.

Order number :805030080

Purchase ID: 2000044252979

Service Tag: 8F56PB1

Lionel, still no answer about why the tremendous price markup on the QX6700 processor. It makes no sense to me that dell increased the price just before offering the 25% off. It is rediculous that the QX6700 cost $100 more than the QX6800 on your website! The only explination I can see is to have taken a big chunk out of our 25% off, and this does NOT sit right with me, nor should it with anyone else. I am very tempted to return the processor and get my $840 hard earned dollars back! Please respond

Got my upgrade kit today Lionel, thank you. Installed in a hour, works perfect. I fix computers for a living and here is a tip for the impatient:

 1. I couldn't figure out how to remove the motherboard chasis without watching the video, to save you 30 minutes, there are 2 black screws on the back of the case (bottom), very hard to see, but must be removed.

 And of course don't overlook the cables to the front panel that Dell sent, you cannot use the old ones.

Great job, very satisfied!

Aloha Lionel,

My order numbers are:- 801026512 and 801026678.  Purchase ID is 2000038393631.  This is for my first XPS 700.

No e-mail yet for my second XPS.

Thanks for your help.

  Lionel - has been 2 full weeks since i submitted my order. I've also sent an email to 'WW_XPS_Upgrade_Program@dell.com' aswell as 'customer_advocate@dell.com' however i have received zero replies.

Regards,

Greg 

Lionel,

 My order has been canceled for in home service as of 08/29/07.

I checked my order status this morning and it shows that
Order Number-For in home service was canceled. I think
my call to Dell Customer Care this morning is the reason
for the Canceled Order. I don't think he was aware of the
XPS 700 Motherboard Exchange Program and he went
ahead and canceled this order

Can you please look into this as I have only 14 days to
return the old Motherboard back to Dell.

Order info:

Wow- delayed again-new MOB.  Insult to injury in as far as why no one can explain why an XPS 710 red shows a 570 mob when it should show a 590 mob.  Lionel how hard is it to respond (anyone from tech support or yourself) as to the why  I am paying $273.00 to upgrade if Dell sold me a system with the wrong motherboard,  I suppose when I remove and install my upgrade someone will be able to tell what MB I have and hopefully I wasn't duped? 

Lionel how about a response to my SIXTH post.

Thanx-----------------MIKE 

Mike: Both the XPS 700 and the XPS 710 do use the 590SLI chipset. It's just the Dell implematation of it.

Here is a blog post from NVIDIA's Brian Del Rizzo regarding the labels of parts of the chipset.

For those people with Canceled Orders:

Thought I would help you guys out as I had free in home service canceled today and now have a new order number within minutes.

 You should have received confirmation E-mail of your Order from Dell. From that E-mail send a reply back that your order was canceled and give the info of the Order numbers and status in the reply.

I got a reply back within minutes confirming new Order Number for In Home Service.

Lionel, if you are seeing please disregard my previous post to check into the canceled order as all is well now.

 

Dell you have redeemed yourself, order for motherboard, processor and installation is placed.

Thanks!

Lionel,

 Could you please confirm that the exchange program is running for french customers ?

Since I placed the order on August 13th I have no news from Dell. At least, I would appreciate a feedback saying that my request has been received and is being processed.

 Regards.

Ok.  Once again.  I got the original email saying they were billing me(have an xps 700), but people said that was just a way for them to bill(never heard Lionel say one word about it).

 Now I have a "cancelled' order showing.   Ok.  Someone else has posted that they have resolved this situation.  I have tried phone(got redirected 6 times then hung up).  I have tried the website(it says I was cancelled and have been re-issued a new order number).  It does NOT show a new order.

 Why is there not a separate xps upgrade line for customers?   After all the times I was transferred.  And all the time I waited.  Clicking 1...or the 7 digit number(that didn't work..the 724....even the operator did not know that one).

 Why is this so hard?  I realize it is Supposed to be free(though It does look like I am being charged).  But, after all that has happened, and the big planned roll-out, Why are we Still having so many issues?

 Can we not just click, click, click, Done?  I have Never received a phone call(though I checked the processor, I am glad I did not get it).  I received an email saying I should have my upgrade kit before tomorrow about a week ago.  THEN I hear of the delay.

 This is disappointing. 

Lionel.. whats happening, i still have not heard anything from Dell.

Can you please contact me?

Thanks,

Greg 

Hello Lionel, I am hoping you can straighten this out......Here is the deal,

Enrolled for the xps700 mb replacement program an hour and half after the url went public, finally was contacted late Aug 28 (day 11 or 12), ordered the board and install, everything seems cool, go on ebay this morning purchase new qx6700 (half dell price), get call from dell this afternoon asking me when they promised to ship......??? and informing it was probably gonna be another three to four weeks later than promised, thinking that all orders in before Aug 16 were supposed to be on time, big presentation due in another country by sept. 12, got really expensive cpu that works sometime...

Heres the info: service tag DNVD7C1

Dell Purchase ID: 2000056395435
Order Number: 815594083

Order was placed on: 08/28/2007
Estimated Shipping Date: 09/04/2007

I understand that this program is dealing with alot of different difficult issues and I would like to behave as one of your more patient and friendly clients, I just need some communication with a knowledgable person in this program

Regards, Bren

Hi Lionel,

Just wanted to follow up with you on my "case."  I sent you my order numbers yesterday per your request.  Just in case, here it is again:-

My order numbers are:- 801026512 and 801026678.  Purchase ID is 2000038393631.  This is for my first XPS 700.

No e-mail yet for my second XPS.

Thanks for your help.

Lionel, any updates? It's now nearing the end of the period where i can actually obtain the upgrade and i have heard nothing from 3 different channels...

Greg 

I submitted my request early on the 13th and received my confirmation e-mail on the 22nd.  I checked my order status on dell.com and it said that my order date was 8/21/2007 and my estimated ship date was 8/27.

Here it is 8/30 and it still says "In Production" under order status.  I'm afraid to call the wonderful customer service in fear that my order will end up canceled.

 Even though I ordered on the first day did I some how miss the first round of boards and will now have to wait another month while the quad core chip I bought collects dust?

Dell Purchase ID: 2000042561355

Order Number:  804508854

Thank you   

I work for Wells Fargo in the technology department and I'm happily sharing my unpleasant experience with all of my co-workers.  We are starting to switch over to Lenovo's here because of issues with Dell.  I have talked to many support people and none of them speak proper english nor do they understand what I'm asking of them.  I get a different answer from everyone I talk to.  On the last call, the rep said they would apply a $100 refund once the order is delivered, but by that time inflation would make this a worthless gesture. 

 Dell needs to do 2 things.

1. Hire people that comprehend and speak English.

2. Publish realistic delivery times on the web site.

Is there still a point of getting this upgrade if I have a intel 6300 Core 2

since according to this page : http://direct2dell.com/one2one/rss.aspx?CategoryID=1027 (scroll down a bit)

 the lowest processor it supports is intel 6600

or is that an old list?
 

If i have an xps 700 w/ intel 6300 core 2

would the mobo still work? since here: http://direct2dell.com/one2one/rss.aspx?CategoryID=1027

it says near the bottom that it only supports from intel 6600 and up.  but you said that the mobo would be backwards compatible

so the question is that whether the mobo would work with my 6300

-thanx in advance

 

Hello,

I ordered the replacement motherboard on August 13th, 2007. On August 20th I received a confirmation email from the infamous "Hector" who writes that the board will ship by August 26th.  On August 26th I actually receive a nice pretty package from Dell and it's the Upgrade Package! Well I have nothing to complain about except I asked for the onsite installation and have NOT received a phone call from the service technician.  Everything would have been absolutely perfect if I was typing this on my new XPS 720 instead of the 700 I've had the last year.  Could someone check why a service technician hasn't called me yet?  Dell XPS support is absolutely no help, after 35-40 minutes on the phone he says "well the upgrade program is different than normal".  "Call back if you don't hear from a service technician tommorrow".  HELP! make this a flawless experience my order number is 801937973.  THANK YOU!

To: Lionel Menchaca, Digital Media Manager

       My motherboard has shipped.  I appears that  I am getting a Black cover for my RED XPS 710. No one contacted me about changing the order, even with all the e-mail and phone calls. Dell's customer services didn't even know what I was talking about and they kept giving me diffrent phone numbers to call and kept me running around in circles The best communication that I recievied was  from driect2dell

"Taron: My apologies... I'll have someone contact you to straighten this out." from Lionel Menchaca, Digital Media Manager (Thank you for trying)

      No one contacted me. 

      So I will try this. If any one out there gets a Red cover for the Black XPS 710 cover and needs to trade e-mail me at Pegasus86@aol.com 

Taron: Can you please send me another comment with your order number so I can find your order?

Lionel,

no response from you or anyone else...please help me...

"

cbkonczak said:

I was contacted by a Dell Rep on Augst 23rd and he stated:

---------------------------------------------------------------------------------
Hello Mr.XXXX. This is Gxxx Lxxxxxxxx with Dell's XPS Upgrade Program. I am contacting you to confirm the placement of your order for the motherboard upgrade kit and install.  Your order numbers are YYYY & ZZZZZ.  We expect your order to ship on or before 09/06/2007.

Hi Lionel,

I received a phone call from dell with my order #'s 807949949 and 807949931, when I go online at my account at dell the order numbers are not there.  I called the dell 1-800-284-3355 line and when I enter my order numbers the system tell me the orders are in process.  Any info on how long before the motherboard ships?

Thanks,

JC

Why do Dell go out with false messages about the confirmation ?

 I still haven't got any confirmation email or phone call from Dell, which is bad, 10 working days has passed since long now since my order date.

I hope Dell will contact me as soon as possible.

Hi Lionel,

First of all i would like to thank yourself and the xps team to reach to us customers. I just have one question. I was among the first to sign up for the program which was on the morning of Oct. 13, like everyone else I received a call 7 days later( greatly appreciated.) The mobo supposed to be shipped out on the 28th. Unfortunately it was delayed and now it has a shipping date of 9/4-9/5 and estimated delivery of 9/12-15 (two more weeks) My technician has already called saying that to his knowledge the parts are on site. I really don't know what is going on. I don't want to call because i am afraid it will be canceled. Thank you for helping me with this matter.

Dell purchase ID: 2000046562771  

Order #: 807095982
 

Lionel,

I am upgrading my 710H2C and have placed my order. I also want to upgrade my memory to that offered for the 720 but I am a little confused. You posted a link earlier that originally pointed to 800Mhz Corsair XMS2 memory that could be overclocked to 1066Mhz. Now the link points to two versions of Corsair Dominator 1066Mhz. Will either type of memory work with the 720 motherboard and is there any advantage to buying the 1066Mhz instead of the 800Mhz and overclocking it? I bought the 800Mhz as soon as you posted the link but if the 1066 Mhz Dominator is more stable, I would obviously prefer that.

just had the On-Site Technician replacing my motherboard.

Everything went smoothly, thanks for the Upgrade Dell!
 

I got a phone call, ordered it, and then NUMEROUS confused emails from DELL reps about what to do next.  They are asking ME what to do.  No one has a clue about this program that I have spoken to.

 No information on when something will be shipped, nothing.  Just continual confused emails from some guys that I would post their names but I don't want to generate public controversy (happy to provide them to you directly Lionel).

To be honest, I think this is the last DELL system I will every buy.  I will be off to Falcon I suspect.  DELL appears confused and discombobulated. 

I have two personal XPS 700 systems I wanted upgraded.  I also own an XPS notebook, and have a company and an academic lab where I have often 'promote' DELL machines to my company employees or students, respectively, since I have 'previously' thought the service was good.

 Unless something comes through soon, I will have fully lost my faith in DELL.

Sorry, just a fact.  Lionel, if you can help here with suggestions would be appreciated, but I am frustrated beyond hope.

Hello again Lionel,

Please bounce this off the XPS core team, STOP IGNORING CLIENTS! Communicate with them, update them on their situation and treat them proffessionally and they might buy from your company again!

Lionel,

Thank you so much for the response.  I received another email with a home install order number?  When I go look up the order number of 820328675 it states that ship date is September 12th and time of delivery is September 17th - 19th?  Did that many people in Denver, Colorado order on site installation? Any help would be appreciated, I know DELL is getting hammered with customer complaints and inquiries.  I am patient and would just like service technician to call and schedule a day to perform the MB install.  I don't care if the technician tells me he will at my house 3 weeks from now to install I just want to talk to human being and have a date and time scheduled.  Thanks again!  

Ok, I get an automated call from Dell today saying my order has been canceled.So I took the option to talk to a Dell rep that I could hardly understand and she told me that the order had not been canceled. I checked online with my account and the first order was canceled and a new order with the date of 8/31 instead of 8/22 was entered.   I placed my order on the first day, the 13th if I remember correctly and so it should have been one of the first to go out.

 While I am appreciative of the offer I am still amazed at the incompetence of Dell.
 

I just  got my XPS 720 motherboard installed in my XPS 700 today. Now I'm trying to install Windows Vista x64 from scratch and when it is booting the DVD, I get a BSOD (blue screen of death).

 Any idea what is causing that? Doesn't the XPS 720 support Vista x64?

 Here's the error:

------------------

Check to be sure you have adequate disk space. If a driver is identified in the Stop message, disable the driver or check with the manufacturer for driver updates. Try changing video adapters.

Check with your hardware vendor for any bios updates. Disable BIOS memory options such as caching or shadowing. If you need to use Safe mode to remove or disable components, restart your computer and press F8...etc....

Technical Information:

STOP: 0x0000007E (0xFFFFFFFFC0000005, 0xFFFFF8000985E251, etc....

I just installed BIOS update A03 for the XPS 720 motherboard as well.

Lionel, I am very disappointed. In the previous thread, I mentioned that my order said incorrect color and requested to resolve the issue. I expected that you could correct it before it shipped. Now I received the package and it's RED (I have a black XPS 700). I didn't want to make a hassle to return and wait for another month(?). What should I do?

My order number is 804790411. Please resolve the issue. I don't know how many parts are different between red and black one. Can I receive the additional parts which are different from the RED package instead of returning? Thank you.

Hope someone at Dell reads this help me give me a confirmation email or anything, I want to know if I am going to get my motherboard or not.

 I am a 710 owner and also have to pay a lot for it so I need to know if I need to have the money ready for you when the time comes and also if I need to redo ordering this.

Please help me, I doubt you have many customers with my specific name and email address in Sweden who has ordered this upgrade in case you need to look up me...

Hi Lionel,

I submitted my request for my red XPS 700 on August 20, 2007.  There have been no confirmation, email, phone calls, etc.  Nothing. 

I tried resubmitting but the website says that my service tag has already been validated.

Can you please help and let me know what's going on?

Service Tag:  HD090C1

Thanks.

Deadites,

You probably more than 2gb of memory installed.  If so, leave only 2gb of memory and take out the rest and then install vista x64.  Everything work fine after that.  Once vista is installed, you can reinstall the rest of your memory.

In regaurds to (Taron: Can you please send me another comment with your order number so I can find your order?)

Order Number: 808469095

Dell Purchase ID: 2000046998553

Dell XPS 710

Service Tag: 5FNQVC1

Mine was one of the first XPS 700's off the line, so I assumed the upgrade would be free.  However, in checking with my account, I see that it states that it actually costs.  I have two different orders coming in:

and

 I also had chosen customer install, but today I received a call from a tech asking if I'd received my motherboard yet so he could install it.

I'm now perplexed. 

I got Vista x64 figured out, I had to remove 2GB of RAM, install the OS.. install KB929777 patch and then reinstall my RAM.

 This is a Vista issue, not Dell.

Deadites: Glad you fixed it, and thanks for clarifying that it was a Vista issue. Enjoy your new XPS 720!

Also, thanks to Steve H. for sharing the knowledge. 

Hi,

 When I recieve the xps 720 motherboard will I need to download the XPS 720 drivers? (Bios, ect) 

Lionel:  Thanks for offering this MB upgrade program for us XPS 700/710 customers.

I have received my MB upgrade kit and have successfully installed the new MB myself over the weekend, making my computer a XPS720.

One question for those of us getting ready to return our old XPS700 MB.  Is there anything in particular we have to fill out to include inside the box?  I don't want Dell to hunt me down a couple of months from now saying I never returned the old motherboard and end up charging me for it.  How can we be sure we get credit for the return?

Thanks!

eyedrop: You should have received a return airbill label as part of your kit. You can use the original packaging (box and anti-static bag) to return your original system board.

Regardless, we will not bill you for your original board. 

Hi Lionel

Im in the UK and submited 2 requests for the dell XPS700 upgrade one of them with a processor upgrade and the other without but ive heard nothing from you whatso ever and these were done near enough on the first day could you get back to me with whats happening:

 Service tags:

 
JC3KL2J - This one has the cpu upgrade

22FYK2J

Thanks

StAnToN
 

Got my 720kit on Friday, fitted and all working so many thanks to Dell for this!

To anyone who has the wrong panel kit (red as apposed to black), would guess this is just the sticker, I removed my front panel by removing the two retaining screws inside the case and gently pulling the panel from the back, the panel will peel away from the front sticker. Removed without any damage and having to replace the sticker. 

As for the return of the 700 m/b, no details with the kit as I was told there would be... so what should I be doing with it?

 
cheers again!
 

Lionel,

I sent an e-mail to the link listed on the upgrade site.  No response.  I tried to go through traditional support channels-- no dice.  I spoke with an XPS specialist who was going to call me back the next day (8/30)-- no call.  Imagine my suprise.  To reiterate:  My upgrade order has been cancelled for reasons unknown.  No one is able to help me or understand what has happened.  Please, I am begging you, help me.  I'm not sweating the timeframe, but I feel I have definitley been lost in the red-tape matrix known as Dell.  The order number is/was: 801099865.  Purchase ID: 2000038405732.  Customer number:  47815610.  Sevrice Tag #:  5D7BPB1.

Thank you in advance for being the only sane person (I am guessing) at Dell!

Thanks Dell, this new motherboard is great. I have my Core 2 Extreme x6800 overclocked to 3.73GHz and it's running great.

I love the fact that I can now overclock using my multiplier only, not the FSB.

Woo-hoo!  The new MB is processed and on it's way!  Should be here 9/4 (according to the tracking number) and I'll look at getting it in ASAP.

 Can't wait!  Dell has definitely put in more than expected getting this to us!

 If only I could get my Optiplex squared away this efficiently! ;)

 Thanks for all of the info, Lionel.  You and Dell have taken customer service to a whole new level.  No one else even comes close!
 

Taron said:

Service Tag: 5FNQVC1
XPS/Dimension XPS 710 (RED)

Taron: My apologies that we didn't get your order corrected in time. I'll ask someone to follow up with you directly. Believe we will be able to ship you a red power I/O panel to straighten this out.
 

The Upgrade went just fine as well as the QX6700 purchase. Everything was ahead of schedule. Thank you Dell.

P.S. For all those who haven’t yet ordered the upgrade kit I would definitely recommend the on-site install, because it takes quite some time to do it on your own.  

I finally got my confirmation after I called them myself and hunted the right people, took half my working day, hope my boss doesnt know it ;)

I am very disappointed on how Dell can be so rude and charge Swedish people the whole 3340 SEK which is 484 USD.

To clarify one thing, I did NOT purchased onsite install, only the motherboard and still I have to pay over 234 USD more than what I was supposed to.

Do you at Dell think we Swedes are too rich so you can milk us a little more ?