XPS 700 Motherboard Exchange: What to Expect

Sun. Aug. 12, 2007

As most of you know, the XPS 700 Exchange Program is coming tomorrow. Thanks to all of our XPS 700 and 710 customers who have stuck with us through the journey since last year.

 Update, 8/13:  The link for the XPS 700 Exchange Program is now live:

www.XPSUpgradeProgramDell.com

Before we launch, wanted to give you an idea of how the program will work. I'm also working on a subsequent blog post to answer some of the common questions I'm getting from comments and direct e-mails from customers. It will be coming soon. One of the most prevalent ones is when these motherboards will ship. The short answer is that it will take about three weeks from the time you submit your order to when you will receive the hardware kit. Processes and timelines may vary by region, but three weeks is a pretty good estimate.

When the site goes live, I'll include the link in a new post, and will update all XPS 700 Exchange program posts with the link as well. After the site launches, you can go there any time between now and October 13, 2007 to choose the options that you prefer and submit your order.

Here's a flowchart that outlines the process in more detail. Click on the image below for a larger version.

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Only published comments... Sunday, August 12, 2007 05:00 PM
by Lionel Menchaca, Chief Blogger
Filed under: , , , , , ,

Comments  Comment RSS Feed

Dell Dude said:

- 3 weeks? that too long to process an order, i can't wait for 3 week for the mobo

- That real said 

August 12, 2007 4:17 PM
Lloyd Hopper said:
Nice post Lionel. Tyvm.
August 12, 2007 4:21 PM
WOW said:
Still no price for the xps 710? simply amazing!. I assume that the 710 owners are not limited to purchase tomorrow only or need to fill out any form, as they will not get them free (even though they should), can they buy them at anytime as a regular dell purchase?. If dell asks for like 300 dollars for an already old board (yep it's old already) a lot of people will not be getting it since it won't really be worth it.
August 12, 2007 4:42 PM
Prakash said:

Thanks guys for keeping us updated, this is great communication.  Three weeks is actually a short period of time and is actually well under what I thought it would take to get the boards from the time of signup.  Once again thanks and can't wait to get this mobo up and running.

August 12, 2007 5:30 PM
Jake said:
Yep, thats true within 3 weeks new motherboards will probably be announced giving greater support for the new intel processors which I dont think work to their full extent on the 680i.
August 12, 2007 6:29 PM
Dave said:

Still waiting for the price to be announced for the 710 owners?????????

Somehow i get the feeling that were going to sub the 700 owners!

August 12, 2007 7:11 PM
Pete said:
Can we exchange the cpu,also (I have an XPS 700 with X6800 Extreme cpu)wich is the same price as QX6800?
August 12, 2007 8:23 PM
Dave said:
Its now the 16th here in the UK, what is the web address please?
August 12, 2007 9:24 PM
Dave said:

soz hit the wrong key :) ment 13th

 

Web addy anyone??

August 12, 2007 9:37 PM
Chris C said:
i think its on aug the 13th CST NOT UK
August 12, 2007 9:46 PM
doc said:
What is the URL  ???
August 12, 2007 9:51 PM
Price said:

Here is a hint dell, people can get a 680i motherboard for $140 dollars.

So with the discount and all how much your motherboard will cost?

can't be more of the regular price of the one with all the features included?

A delled (crippled) motherboard should be a lot less. 

 

August 12, 2007 11:39 PM
impaient said:
Now it is April 13th. Where is it???
August 13, 2007 12:04 AM
chris said:
Its now the 13th in USA
August 13, 2007 12:06 AM
Caliber said:

yeah 140 Bucks, for a costom dell board would be too much.

i'm still with the others who say : we have to get it for free too (if we dont want a technican from dell), as the 700 costomers do. 

August 13, 2007 1:58 AM
vuilang said:

open late and want to close early??? (trying to elimate those 700 owner who is unaware of this and/or forget about the program????? IS THAT RIGHT DELL?????)

 

DELL LIED, selling their product not as the way they advertised.  and yes. keep informing/argue user that it is 590 not 570 (older model mobo) until one of us rip/open the board... I doubt the exchange program is happenning just to ease out 700 user from the business law suit for DELL

August 13, 2007 2:08 AM
djpowerlog said:
xps 710 this xps 710 that, i think the xps 700 owners should come first anyway we got the xps 700 first and xps 710 owners saw what happen to the xps 700 owners and still got a xps 710 ....... u can wait. I know this is going make alot of you mad, so get over it just like i did when i got my xps 700.
August 13, 2007 2:47 AM
flavorflav said:
in france, it's the same
August 13, 2007 4:02 AM
lordluther said:
lol let them wake up and have the first cup o coffe first :P
August 13, 2007 4:14 AM
XPSM1330 said:

WHO CARES???????????????????????????????????

August 13, 2007 5:07 AM
TheMark38 said:
Funny how you did not leave the web site address AND that I can not find it at Dell's main NOR Tech web sites. I'm sure it's there, but darn if I can find it!!!! Thanks for that one!!!
August 13, 2007 5:48 AM
Nikeet Sharma said:

When is the exchange program going to be launched today? Dell teasing customers. :)

August 13, 2007 6:20 AM
Jimb0_L said:
Yep it's 12.45pm in the UK and still nothing, no links to this web site or anything....whats going on
August 13, 2007 6:42 AM
Smoug said:
What is the web address? It is the 13th and I can't find it anyware.
August 13, 2007 6:54 AM
Frwewer said:
URL????
August 13, 2007 7:29 AM
DarrenM343 said:

Since 710 owners have to pay, this should mean they get higher priority in the order queue right  8-)?


 

 



 

August 13, 2007 8:13 AM
Kevin said:

Try this.

http://www.xpsupgradeprogramdell.com/

 

 

August 13, 2007 8:37 AM
Dave said:

The link to the upgrade site is...

 

http://www.xpsupgradeprogramdell.com

August 13, 2007 8:41 AM
Andrew said:
You guys need to calm down, I'm surprised you guys didn't complain at midnight.
August 13, 2007 9:14 AM
Andre Moraes said:

Where's the URL?

 

August 13, 2007 9:34 AM
Dell Dude said:

Here is the Link

http://www.xpsupgradeprogramdell.com

August 13, 2007 9:38 AM
Steven Dowling Jr said:
Halpz! Whar's teh linkz!?
August 13, 2007 10:45 AM
eyedrop said:

Here's the URL:

http://www.xpsupgradeprogramdell.com/Pages/Default.aspx

August 13, 2007 10:51 AM
URL posted said:

The URL is posted in the Dell Community Forum now.

Forum Home > TechTalk > XPS Desktop > General Hardware > THE XPS 700 RESOLUTION THREAD

message # 2201

 Reported cost for non-free systems is $250 + sh + tax + install if wanted

August 13, 2007 10:52 AM
Shirk said:
Well it's just past 9am PST so the site should be up soon. Hopefully... lol.
August 13, 2007 11:07 AM
Robr said:

so this is what the eye of a hurricane feels like ....

 

 

August 13, 2007 11:36 AM
ajbrutico said:
Its 1:05 P.M. EST, do you know where your replacement website is?
August 13, 2007 12:05 PM
Erik said:
Doesn't look it will happen as promised, 13th is almost over here now.
August 13, 2007 12:40 PM
Switche said:
Like any gracious person, I waited a little longer than 12:00:01AM, but there is still no URL provided to get started, now at 2PM EST. Can we expect to see a new blog entry today to provides the launch details? Where should we look? You've communicated everything else very clearly and I thank you for that, in addition to all your efforts to even make this happen. I can understand a delay in releasing this information with all of us motherboard-hungry XPS owners barking at the gates.
August 13, 2007 12:59 PM
evilping said:

It will be $250 for the upgrade for XPS 710 customers.  My biggest issue is that before I actually turn over money, I want a detailed list on what this upgrade paths for this Mobo are (will it support Penryn chips, etc.).

August 13, 2007 1:00 PM
jack said:

is the mobo exchange website open yet??

August 13, 2007 1:05 PM
Hamlyn said:

I found this in Dell's forums:

 

www.xpsupgradeprogramdell.com

Not sure about its authenticity...

August 13, 2007 1:16 PM
Price said:

710 owners to pay $250 for it!! So basicly the 710 owners and amazingly even some late 700 owners are paying double of what they should pay just so dell can cover the losses from the free ones. I am curious if dell realize that with $250 people can get a 680! motherboard non crippled and a good case. I will not be buying it and so few friends either I am sorry dell but I stop being a sucker after this fiasco. In not way people in their right mine are going to pay that much for a motherboard unless they are desperate. I see people posting that $250 is nothing for a 5k system, guess what your 5k is now 5,250 just because you put an old motherboard in. Why 710 and late 700 owners need to sign up for?   they will be paying!!!

Dell Where Is The "DISCOUNT"?  $250 is way overpriced. Stop trying to make the money back that you are lossing from the free ones. Shame on you.

August 13, 2007 1:28 PM
Sam said:

Has anyone heard of the URL to be used?  Also, I saw that someone else posted this question as well, but if we have a tech come do an onsite install, can we do a processor exchange:

X6800 Extreme CPU <-> QX6800 Extreme CPU

if they are the same price?

August 13, 2007 1:48 PM
kkelln said:

I don't see any links to the XPS700 Mobo Exchange form. Are you pushing back the roll-out?

 

August 13, 2007 1:54 PM
Lorenzo said:

The website is live:

 http://www.xpsupgradeprogramdell.com/
 

August 13, 2007 1:55 PM
John said:
So looks like 1-2months till you get Motherboard shipped and installed.. Good luck on that :)
August 13, 2007 1:56 PM
John said:
Looks like XPS 710 owners are left out on this exchange program .. no pricing details yet.. sooo many updates.. too many repititions .. no new information :(
August 13, 2007 1:57 PM
Mike said:
Any small change out of ordinary takes ages to Dell.. Look at DELL Latitude D620 bad screen (The screen was sooo bad compared to D600 3yrs old laptop screen) issue.. took them 6months to acknowldge the problem by so-called "Dell Engineers"... 3-4months for Fixing the screen.. 1-2months to actually Send out Replacement Screens... UNBELIEVABLE!!!
August 13, 2007 2:05 PM
SuriV said:

Wow!!!

Thanks gbamarks and lionel and all the other people who work really hard to get this REAL!

 

THANKS TO DELL TOO !!!!!!

 

GREETS FROM CHILE! 

August 13, 2007 2:07 PM
W. said:

UMMM.... I understand if there is a delay, but the fact that nobody is screaming about it makes me think i missed something???!!

Is there someplace else we should be going to sign up?

August 13, 2007 2:18 PM
Bill said:

What's the hold up?

 

No updates?

August 13, 2007 2:40 PM
scarmine said:
If we do self-install, are we going to void our warranty?
August 13, 2007 2:45 PM
Deadites said:
Thanks Lionel, I just signed up. The site is https://www.xpsupgradeprogramdell.com/Pages/Default.aspx in case anyone was wondering.
August 13, 2007 2:55 PM
Dale said:

Here is the link!

http://www.xpsupgradeprogramdell.com/pages/default.aspx

Seems the blog is stuck on sunday!!! 

 

August 13, 2007 3:29 PM
Wing said:
Where is the URL ??  It is 13th PST.
August 13, 2007 3:33 PM
Dave F said:

3 weeks is definitely a quick turn-around.  But....it's almost 5PM eastern time on August 13th and no links to this program to be found...

August 13, 2007 3:38 PM
fred said:
http://www.xpsupgradeprogramdell.com/pages/default.aspx
August 13, 2007 3:47 PM
Brenz said:
I think it's cool that dell is working with us on 700/710 issues. I am just wondering, where is the link? Am I missing something?
August 13, 2007 4:00 PM
Let's see it said:
Ok, where is it? It is now after 4pm.
August 13, 2007 4:14 PM
maybe try again on the 14th? said:
business day is now over on the east coast and still nothing?
August 13, 2007 4:19 PM
wow said:

$250  LOL, and some nuts are still posting is an ok price?  you need to get out more, in no way that old 680i cost that much especially being delled. Stop compare them to the top and new ones from asus, evga etc,  those aren't the ones you are getting. Dell most likely will be revision 00.

680! motherboard = $140,  new good case even with PS included = $100

What is the deal?  they probably got 1,000 motheboards that costed them 60 bucks each to make and want $250 for it?  it's simple they want 710 owners to pay for their losses. They are trying to cover all that up by saying you need to check if you are eligible for the uprade. LOL too funny someone paying $250 for a $100 bucks motherboard needs to check if they are eligible for it?  Dell I have heard story about you but this is way too much. 3k gaming machines dell = a joke  and now they need to pay way more to still have old tech in.  

August 13, 2007 4:35 PM
XPS 700: What To Expect said:
Expect to wait until the 14th!
August 13, 2007 4:36 PM
Italian John said:
13th is almost gone in the uk - any update?
August 13, 2007 4:47 PM
Tom said:
No update today...?
August 13, 2007 4:51 PM
Omar said:

Can anyone point me in the right direction to find the worldwide website for registration for the XPS 700 exchange program?  I assumed the website was going to be plastered in this site, but can't find it anywere, and last time I checked August 13th was the initial launch right?

 Any help would be much appreciated,

Thx... MaxwellSmart86

August 13, 2007 5:02 PM
Posts WereHeld said:

All the posts from 8am to like 3pm were held up. That is why so many people kept repeating themselves. The action was in the Dell forums today. I signed up at 9am, using the link posted there, for a few free XPS710 exchanges.

 Doubt I would pay $250 on the 710 systems. And I think Dell will rethink and let all XPS 700 owners get a mobo exchange no matter when or where it was bought.

August 13, 2007 5:17 PM
Lionel Menchaca, Chief Blogger said:
Posts: It wasn't deliberate... the delay in comments were just due to me being the bottleneck. Sorry about that.
August 13, 2007 5:17 PM
Kurtis said:
I purchased my XPS 710 on July 4th, and the qualifications are that the system had to be purchased before June 30th. !! I thought Dell was making process with it's customers. I purchased this system at that time fully expecting to be qualified for the motherboard exchange program, because they stated "ALL" XPS 700 and 710 owners. "Now", on the day of the exchange, there are stipulations?? I'm truley angered by this! So now what does this mean for me? I'm left in the dark really, assumingly ripped off. If Dell would've made this information clear earlier, i bet more than just myself WOULDN'T have purchased the system. Why wasn't this information made readily available before the June 30th? I bet Dell was worried about not selling anymore XPS 700 or 710 systems that's why. I'm so frustrated right now.... Is it even possible now that i can purchase the new mobo at all?? Lionel please resond, help me out on this one. From a long time loyal Dell user...
August 13, 2007 7:47 PM
PDSchweitzer said:

Lionel- 

On:  http://www.xpsupgradeprogramdell.com/Pages/Default.aspx

 Program Qualifications

All XPS 700 and 710 purchases made through June 30th, 2007 are eligible for this program. 

 

Why the cut-off on the purchase date?  I just bought a XPS 710 from the Dell Outlet in July 2007 - so now I cannot be part of the upgrade?

 

August 13, 2007 9:34 PM
3danym8r said:

So where are you guys finding 680i mobos for $140?

 Newegg's cheapest is $159 and that one is a lower FSB. The cheapest with 1333/1066 FSB is $200.

August 14, 2007 7:59 AM
Ed Mullen said:
Whats up with Dell, bought a 8250, 5years ago, no problems, sold on dell. So on my retirement and birthday decided to upgrade to the latest and greatest, a 710 h2c on march 9th, what a let down. From the minute I took it out of the box, it was nothing but trouble, finally after hours and hours on the phone with tech support, i called customer service and said I wanted my money back, They immediately offered to exchange my computer, with a refurbished one, I've had this replacement since the first of aug. and it has duplicated all of the same problems of my first 710 h2c except this one doesn't drop the overclocking. If it had not been for C-Net's article on disgruntled pc owners, I would never had known about this upgrade offered to 700 and 710 owners.  My question is why are they charging the 710 owners, I already have a 5000 dollar boat anchor and now they offer an upgrade, which probley corrects all there initial mistakes and they want to charge me for it. I already paid with 6 months of heart ache. NUTS to DELL!!
August 14, 2007 1:43 PM

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