August 2007 - Posts

  • Dell Q2 Preliminary Results Released

    Folks who read Direct2Dell pretty regularly know I am not an Investor Relations person. That means I will not be commenting on financial results. I just wanted to make this information available to people who are expecting it.

    --Lionel

    DELL REPORTS Q2 PRELIMINARY REVENUE OF $14.8 BILLION; PRELIMINARY EARNINGS PER SHARE OF $0.32

    Quarter Highlighted by Improved Growth and Profitability Across All Regions and Strength in Enterprise Products       

    ROUND ROCK, Texas, Aug. 30, 2007—Dell today reported preliminary results for its second quarter of fiscal year 2008, with revenue of $14.8 billion, operating income of $896 million and earnings per share of $0.32.  Strength in enterprise products and services, improved average selling prices and favorable component costs drove profitability in the quarter.  Cash and marketable securities were $13.8 billion at the end of the quarter.   

    "We continue to invest in company initiatives that align our products and services around customers' needs in order to drive long-term, sustainable performance and extend our position as a trusted technology partner," said Chairman and CEO Michael Dell.  "While our results demonstrate we've made progress against our goals, we are still in the early stages of transforming our company's structure, costs and operations."

    Operating Profit Impacted by Higher Expenses

    Several factors adversely impacted operating expenses in the quarter, including $102 million, or $0.03 per share, in incremental compensation expense related to payments for expired in-the-money stock options; $59 million, or $0.02 per share, in costs associated with the Audit Committee's investigation into certain accounting and financial reporting matters; and higher headcount and associated costs related to investments in sales and customer support. 

    As the company continues to implement its transformation program, the priority is to drive profitable growth while reducing operating expenses as a percentage of revenue.   The company expects to accomplish this by improving front-line productivity, reducing headcount where appropriate and investing in infrastructure and key growth initiatives.  The company is focused on the optimal alignment of resources, coupled with scaling via growth initiatives and cost reduction, and continues to pursue reductions in headcount. 

    Transformation Update

    Several actions during the second quarter reflected Dell's ongoing strategy to simplify IT for its customers by reducing the cost, time and complexity of managing information technology, including:

    • The launch of the VostroTMbrand of notebook and desktop computers, the first product line designed for the unique needs of small businesses, featuring simple-to-use tools that address problems such as data back-up and PC performance and health, and dedicated customer support. Vostro products do not include "trialware" and feature specialized networking support for customers who don't have dedicated IT staffs.
    • The introduction of our new flagship ultra-portable notebook, the XPSTM M1330, our super thin 13.3-inch notebook, featuring cutting-edge design elements and a durable magnesium alloy chassis with brushed aluminum accents. In addition, new Inspiron notebook systems feature mobile broadband, widescreen displays, built-in webcams and eight color choices.
    • Agreements to acquire ASAP Software, a leading software solutions and licensing services provider; privately-held SilverBack Technologies, Inc., a service delivery platform provider for remote monitoring and management of information technology infrastructure such as servers, storage, networks, desktops and notebooks; and Zing Systems Inc., a consumer technology and services company that focuses on always-connected audio and entertainment devices.
    • Announced plans to reach more customers globally via indirect distribution channels through partnerships with Wal-Mart and Sam's Clubs in North and South America, Bic Camera Inc. of Japan and Carphone Warehouse in the United Kingdom.

    Product Performance Driven by Continued Focus on Server and Storage Solutions

    Server revenue in the second quarter was $1.6 billion. For Q2, Dell was again No. 1 in the United States in server units shipped with 32.7 percent share.  Storage revenues were $0.6 billion.  During the quarter, Forrester Consulting1 issued a report that demonstrated how Dell's new IT simplification solutions, which include server consolidation and virtualization solutions, increased the ROI benefits for one of Dell's customers.

    Dell also announced a partnership with Emerson Network Power and its Liebert power and cooling business to help customers lower their datacenter power and cooling requirements by up to 42 percent and increase systems performance by up to 80 percent compared to prior generations of Dell servers. 

    Revenue from mobility products was $3.9 billion while desktop revenue was $5.0 billion.  During the quarter, the company ran a higher-than-normal product backlog, driven by better-than-expected demand for the new Inspiron and XPS color notebooks coupled with supply constraints for several colors, and a tightening in supply of certain flat-panel displays.  The company believes the supply environment will improve in the second half of the year.  Enhanced services revenue was $1.3 billion and software and peripherals revenue was $2.4 billion. 

    Company Outlook

    The company is focused on IT simplification for its customers, including transforming its business to provide better value to customers while expanding its growth opportunities.  These efforts set the stage for a more sustainable balance of liquidity, profitability and growth.  During this period of transformation, operating results will vary as the company focuses on making investments and realigning the business.  Near-term results could be adversely impacted by a slower decline in component costs in the second half of the year.  The company does not expect to resume its share repurchase program until after it has filed its fiscal year 2007 Form 10-K, which is expected to occur by the first week of November.

    Preliminary Results Subject to Change

    As previously announced on Aug. 16, 2007, Dell will restate its previously issued financial statements for fiscal 2003, 2004, 2005 and 2006 (including the interim periods within those years), and the first quarter of fiscal 2007.  In addition, the company has not filed its Forms 10-Q for the second and third quarters of fiscal 2007 and the first quarter of fiscal 2008 or its Form 10-K for fiscal 2007.  Consequently, all financial results described in this press release, as well as the previously announced financial results for the second, third and fourth quarters of fiscal 2007 and first quarter of 2008, should be considered preliminary, and are subject to change to reflect any necessary corrections or adjustments, or changes in accounting estimates, that are identified prior to the time the company completes the restatement and these filings.   

    NASDAQ Listing Update

                As previously announced, on Aug. 17, 2007, the Board of Directors of The NASDAQ Stock Market issued its decision to give the company until Nov. 12, 2007 to file its past due periodic reports and regain compliance with NASDAQ's listing requirements.  Dell previously announced that it expects to file its past due periodic reports by the first week of November.

    Annual Meeting and Analyst Meeting Update

                The company's annual meeting of shareholders is being planned for Dec. 4, 2007.  The company plans to hold a strategy call on Nov. 29, 2007 when it releases fiscal third quarter 2008 earnings.  The company also plans to hold a full analyst meeting on April 2 and 3, 2008, in Round Rock, Texas.

    About Dell

    Dell Inc. (NASDAQ: DELL) listens to customers and delivers innovative technology and services they trust and value. Uniquely enabled by its direct business model, Dell is a leading global systems and services company and No. 34 on the Fortune 500. For more information, visit http://www.dell.com/, or to communicate directly with Dell via a variety of online channels, go to www.dell.com/conversations. To get Dell news direct, visit www.dell.com/RSS.

    1The Total Economic ImpactTM Of Dell's Server Consolidation And Virtualization Solutions Single Company Analysis A Commissioned Study Conducted by Forrester Consulting on Behalf of Dell. The complete report may be accessed at www.dell.com/research.

    Special Note

    Statements in this press release that relate to future results and events (including statements about our preliminary and expected future financial and operating performance) are forward-looking statements based on our current expectations. Actual results may differ materially from the forward-looking statements because of a number of risks and uncertainties, including: the risk that additional information may arise during the completion of our work on the restatement, our independent auditor's review of the investigation and completion of its audit work, the Audit Committee's final review of the investigation and the restated financial statements, and as a result of other subsequent events; any additional issues or matters arising from the ongoing SEC investigation; our ability to successfully remediate identified internal control deficiencies; our ability to meet NASDAQ requirements for continued listing as a result of our past due periodic report filings; general economic, business and industry conditions; our ability to maintain a cost advantage over our competitors; local economic and labor conditions, political instability, unexpected regulatory changes, trade protection measures, tax laws, copyright levies and fluctuations in foreign currency exchange rates; our ability to accurately predict product, customer and geographic sales mix and seasonal sales trends; information technology and manufacturing infrastructure failures; our ability to effectively manage periodic product transitions; our reliance on third-party suppliers for quality product components, including reliance on several single-source or limited-source suppliers; our ability to access the capital markets; litigation and governmental investigations or proceedings arising out of or related to accounting and financial reporting matters; our acquisition of other companies; our ability to properly manage the distribution of our products and services; effective hedging of our exposure to fluctuations in foreign currency exchange rates and interest rates; obtaining licenses to intellectual property developed by others on commercially reasonable and competitive terms; our ability to attract, retain and motivate key personnel; loss of government contracts; expiration of tax holidays or favorable tax rate structures; changing environmental laws; and the effect of armed hostilities, terrorism, natural disasters and public health issues. Additional discussion of factors affecting Dell's business and prospects is contained in Dell's periodic filings with the Securities and Exchange Commission.

  • "Plant a Tree for Me" Now in Canada

    Today we’re extending our commitment to a cleaner environment by expanding “Plant a Tree for Me” to Canada. This expansion augments what we're already doing in the United States and in Europe.

     

    As a global provider, our customers expect us to do a better job managing our direct and indirect environmental impact. We are committed to providing simple but tangible solutions – from climate stewardship to energy efficiency to free computer recycling—so customers, employees and suppliers can partner with us in this worldwide effort.

     

    Plant a Tree for Me” is a program that enables businesses and consumers to offset the carbon impact of their information-technology equipment. Just eight months after its initial launch, the program is now available in six languages on two continents.

     

    For the Canadian program, we are partnering with The Conservation Fund, Carbonfund.org and Tree Canada, non-profit organizations that plant trees in sustainably managed reforestation projects. Carbonfund.org is working with Tree Canada in British Columbia to plant native tree species such as interior spruce. In addition to reforestation, the Canadian project will restore recreational opportunities and provide habitat for deer and moose.

     

    Despite this, we realize there's still plenty of work to be done. To learn more about our environmental commitment, visit www.dell.com/earth.

  • XPS 700 Motherboard Exchange: Order Confirmations

    I've been getting comments from several customers like who have submitted their orders and have not received a response. Wanted to clarify how the process works, and the easiest way to illustrate it is to break it down into two main groups: Customers who purchase something, and customers who don't. Basically, if no purchase is involved, you will receive an e-mail notification when your order is processed. If you are purchasing something, Dell will be contacting you directly to process work out payment details to process your order.

    In all cases, please allow up to 10 business days (two weeks) for us to process your order and get back to you.

    No purchase: you will receive e-mail order confirmations when your order is processed.

    • XPS 700 customers who opt for the hardware kit at no charge
    • XPS 700 customers who choose on-site installation service at no charge

     Orders with payment: you will receive order details from the Dell representative who contacts you to process you order.

    • XPS 710 customers who purchase a hardware kit
    • XPS 710 customers who purchase the on-site install
    • XPS 700 customers who purchase the discounted quad-core QX6700 processor 
  • Inspiron Notebook Product Delays

    Thanks to all of our customers who  continue to wait for your orders despite the delays. We apologize for the frustration that they have caused all of you. I know that many of you have seen the blog posts about the XPS M1330 delays, but many customers are asking for details behind the Inspiron delays.  I wanted to spend a few minutes to try to address some of the fundamental issues we're dealing with.

    Regardless of what product we're talking about, generally speaking there are two things that dictate when we will ship your order: 1) the order date and 2) parts availability. There are other variables that factor into this, but in general, we expect to ship products in the order they were received when we have the components to build your system.

    Speaking of components, many of you have asked which ones are delaying your orders. The reason that's not a simple question to answer is that the supply picture changes frequently. Once we are aware that  a component is in short supply and will add time to your estimated ship date, we try to indicate that on the configurator in Dell.com to give you an indication of further potential delays.  Here's an example screenshot here:


    To date, color options are the main source of delay on Inspiron notebooks. Basic colors like black are easier to produce. Premium colors and finishes like we use on the Inspiron models introduce complexity into the process, and that's holding things up. Just as Alex mentioned in his post about colors on the M1330, producing smaller quantities is not the issue—it's mainly an issue of scale. We'll continue to work directly with suppliers to ultimately increase our production on color notebooks. Besides scale, we are also focused on maintaining the levels of quality we established when we designed these notebooks. In other words, we're not going to relax our quality standards to ship more products.

    While premium colors are the main reason for delay of our Inspiron notebooks, displays are a secondary reason—some screen sizes are in short supply.

    As long as we have lots of customers waiting for systems like we do now, we have some tough work ahead of us. I can assure you that people at all levels in many departments across the company are working around the clock to resolve all the issues preventing us from shipping your systems. Beyond that, we have added dedicated sales and support resources in the United States and around the world specifically to address the customer experience issues that these delays cause. We also understand that shipping your system is key, and we'll continue to work to do that.

    Thanks again to all of you who continue to wait for your orders. We appreciate your patience and your business.

  • Dell's Solution Provider Direct Update

    Back in May, Michael appeared on the cover of CRN and announced that Dell is expanding its channel strategy and will launch an "authorized partner" program and deal registration by the end of this year. Since then, we've been having lots of conversations with our current channel partners like Eze Castle Integration. Some customers have questioned our efforts, but I assure you Dell's commitment to solution providers is real. Moving forward, I and others will blog about developments in our strategy to make the long-term vision more clear.

    Yesterday, members of our Solution Provider Direct team updated hundreds of channel executives and media at the annual CMP XChange event in Orlando on progress Dell is making with our channel initiatives. 

     At XChange, we also circulated a survey to get feedback on authorized partner program elements that will most influence solution providers to do business with Dell. We'd love your feedback, too. Later this week, we'll add a link to the survey when we get it set up.

    Update 8/23—Please click on this link to get to the survey.

    We still have a ways to go and won't be ready to announce the details of authorized partner until later this year, but here are some points I made during the XChange conference:

    • We have new VPs in Europe and the Americas (which encompasses the United States, Canada and Latin America). Josh Claman is the VP of channels for EMEA, and Greg Davis now serves as VP for our channel business in the Americas.
    • We've recently hired IPED-a member of the CMP family-to help us flesh out details of our initiatives. Their channel expertise and credibility is extremely valuable to us, and we are excited about the partnership.
    • We acquired SilverBack Technologies. Dan Phillips, SilverBack CEO and now a Dell director, and his team will be instrumental in helping us build a partner network and program we think will be very compelling.
    • One significant component of authorized partner that is fairly far along in its development is Deal Registration. Some solution providers have concerns about Dell's direct hardware business competing with their sale or resale of hardware to customers. Deal Registration will reduce this conflict and hopefully increase solution providers' trust in Dell.
    • You will see a tiered program from us. Dell is a performance-based culture, and we want to set up our partner program in much the same way.
    • Finally, we are upping our marketing efforts to the channel with regional Solution Provider Direct customer briefings, investments in events like XChange, and a dedicated marketing team.

    Update 8/23: I'll add the link to the survey to this post when it's live. Appreciate your feedback. Here's the link for the survey.

  • firmware-tools update—Brand-spanking-new GUI.

    Get it while it's hot. After being available for two years now, the formerly CLI-only firmware-tools now has a pretty slick GUI, called 'inventory_firmware_gui'.

    Firmware-tools is available in the Dell Software Repository. Installation instructions on setting up the Software Repository are here: http://linux.dell.com/wiki/index.php/Repository/software

    Once you have firmware-tools installed, you probably want to be able to actually use the new GUI to update something. In that case, you can set up the firmware repository, information is here: http://linux.dell.com/wiki/index.php/Repository/firmware

    Other information worthy of note:

    -- All of the firmware tools binaries now have a "-f" option which puts the tools into testing mode (it will list fake data and fake updates.) You can use this to run through the GUI tools without worrying about messing up your system. (the screenshots below show off this fake data.)

    -- Some client systems do not have BIOS updates in the firmware repository. For those that I know of, there is a wiki page which documents which ones and why: http://linux.dell.com/wiki/index.php/Oss/Firmware_Tools/bugs

    -- The firmware-tools project information page is here: http://linux.dell.com/wiki/index.php/Oss/Firmware_Tools

    And without further ado, Screenshots!

    The main window for inventory_firmware_gui 

    Confirmation dialog prior to switching to update mode

    About to actually update the firmware

    successful firmware update
  • XPS 700 Motherboard Exchange Program Update

    Thanks to all of you for your strong support of the XPS 700 Motherboard Exchange Program. Due to overwhelming global demand of the program, we need to order more components for hardware kits to support the demand.

    What this means is that we are able to fulfill all orders up through Thursday, August 16 within the original estimated shipping times. Orders submitted after that date will take us about six weeks to fulfill. Between now and then, we will do everything we can to shorten that timeframe, but that's the best estimate I can provide at this time. My apologies to customers who will have to wait a bit longer for their hardware kits.

    As a reminder, the link for the XPS 700 Exchange Program is:

    www.XPSUpgradeProgramDell.com

  • U.S. Mail Order Rule & My Order Status

    Understandably, I'm getting lots of comments and direct e-mails related to delays of XPS M1330 notebooks, Inspiron and Latitude notebooks, and some of our Vostro products.  I want to apologize to all of you for the frustration these delays are causing. I also want to assure you that we're doing everything we can to ship your orders. 

    The My Order Status page shows your original (or adjusted if the date has slipped) estimated ship date of your order. It also shows factory progress after the build has started. The build status will not change if we are still waiting for parts to complete your order. 

    Some of you have reported that your order was canceled by Dell. For customers in the United States, I wanted to share some details that may apply to many of you. The Federal Trade Commission (FTC) is an agency of the United States government that focuses on consumer protection. For more background on the FTC, take a look at this link from their website, or the Wikipedia entry here.

    One of the laws that the FTC enforces is the Mail Order Rule, which requires us to obtain your permission to proceed with processing your order when it has been delayed more than once. If we do not obtain your permission to proceed, we must cancel the order to be in compliance with the law. Therefore, it is critical we receive your permission to continue processing your order or the Federal Trade Commission requires us to cancel it. If your order is canceled, you will lose your place in line.

    What can you do if you want to continue your order? If you are a customer in the United States who has already received notice that your original ship date has slipped and that we require your consent to continue with your order, please send an e-mail to US_Dell_Notify@dell.com or call 1-877-868-3355. Here's the information we need:

    • Your first & last name
    • Your order number
    • A message that you are okay with the delay and revised estimated ship date provided in our last notice to you, and want to keep your order in place

    Again, this only applies to you if you've receive an "Order Delayed" message from Dell that indicates your consent is required to avoid cancellation.

    I know that many of you have waited weeks for your orders, and the last thing I'd want to happen is that your order gets canceled unintentionally. Since the Mail Order Rule only applies to customers in the United States, processes outside the United States may differ from what's described here.

    Please continue to check your My Order Status page, as Dell is working to meet our estimated shipment commitments.

  • Dell repository updates—firmware repo

    I posted to the mailing list several weeks ago about the firmware repository moving from fwupdate.com to linux.dell.com. As of this week, there are a couple of updates to the firmware repository to take note of:

    First, we have added PERC5 and SAS5 controller firmware updates to the firmware repository. This joins the LSI PERC4 updates that already existed.

    Second, we have regenerated most of the images in the repository, so along with a few bugfixes there are a few new BIOS images in the repository now that were previously missing.

    And last, you will notice that there are BMC packages in the repository, but note that the installation routines for these are disabled for the time being due to some bugs which are being worked on. 

  • Matt interviewed for LinuxWorld Podcast

    I was interviewed by Don Marti for his LinuxWorld Podcast series.  We talked about the new XPS M1330 notebook that was carrying at LinuxWorld, and the kinds of choices we make when deciding what hardware to sell with Linux.  As I've noted here before, Open Source drivers are key. 

    Note, Dell hasn't announced that we will sell any form of Linux on the XPS M1330, but that doesn't stop me from loading Fedora rawhide or Ubuntu Gutsy Tribe 4 on a  prototype unit to see what works (answer: audio and webcam need work, most everything else is great).

    http://www.linuxworld.com/podcasts/linux/

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