"soon our XPS M1330 notebook."

 
Can't even deliver to those who ordered one and  now bragging that they'll be offered in Wal-Mart.

I will probably be able to buy a XPS 1330 in store before mine ships

If you haven't noticed the trend yet, Lionel...nobody really cares about your global retail initiative or your second tier....I mean...second life customer service.

Your paying customers want the products they paid for.  Address that first, as promised...then maybe we'll read about your tertiary initiatives with something resembling interest.  That is, assuming, you have a motivated customer base left to interest after this debacle.  Have you seen the forums?  5000 posts and counting at NBF. 

Customer buys.

Company delivers.

 Everything beyond that is secondary.

I think that rather than advertising the fact that M1330s will be available to buy in-store, a little tact could have been used on behalf of the thousands of people who are still waiting NOT ONLY for this *promised* update on the whereabouts of our laptops, but also, more importantly - the laptops themselves.

"In Bic Camera stores, customers will be able to buy [...] soon our XPS M1330 notebook."

Is it the promised update on XPS 1330 ? I hope not...

I'm gonna cancel my order. Dell is just a bunch of ******.

Try to change your customer policy 

HAHAH !!!!

The PR Team must be in vacation and a temp has taken over corporate communication !!!!

Lionel, are you for real or are you an intern getting credit for graduation ?

This is a slap in the face.

I propose that everyone requisition Engadget to do a write up on the XPS m1330 debacle.  If we start to get some press behind this Dell will have no choice but to appease it's customer base.

Drop Engadget a line and encourage them to back us:

www.engadget.com/contact/tips/ 

This is a complete fiasco and from what I understnd its not just with the XPS systems, it is also with their other new realeases the insperion, and there vostros systems they are all having problem Dell just doesnt know whats its doing

"soon our XPS M1330" ahhh sweet.

How will that work then? Will there be a voucher handed out to the customer after they have been billed and they will receive regular updates when their notebook won't be delivered?

I mean thats whats happening with the exisiting orders. I mean Dell is obviously not able to build this notebook.

I had LCD glass shortages, keyboard shortages, base shell shortages, bluetooth module shortages, 9cell battery shortage, webcam shortages, LCD shell shortage, fingerprint reader shortage and my favorite from Friday AC adaptor shortage. And thats only what i've been told over the last 2 weeks when asking if there will be any delays and why.

Then my order got pushed back another 30days. Currently Dell has a interest free credit of more then 2 grand from me. I actually like to see some refunds here, but my sales rep told me "I could give you 50 bucks off, but you have to cancel the order and rejoin the queue" thats cheeky isn't it? I start to believe that this was all just about generating revenue for the end-of-quarter reports rather then actually launching a product.

Besides my sales rep being one of the most unpleasant greedy, arrogant, snotty and barefaced bastards to deal with (thinking about that he most likely already received his HUGE bonus for selling a fully loaded m1330 last month because i paid in JUNE and is no longer interested in what the hell i'm getting out of this besides a a huge invoice.) this is one of my worst customer experiences ever.

Should i wait until the M1330 will be available at WAL MART and buy it there? it might be faster then waiting for my order that was placed Direct@Dell and has been paid already. I like the new distribution model of Dell2.0

Cheers.
 

Update on my previous comment.

I just phoned the XPS support line (because sales is only available during normal business hours) and stated the Tag of my XPS H2C to get through and tried to figure if my PC is broken or why its so slow (turned out that it was a software problem, uh me bad for phoning the hotline, sorry! :-) )

Anyway during the "troubleshooting" i asked "btw whats up with that M1330 deliveries, i'm waiting for mine and it got delayed the second time now).

And the guy started chatting away that they have difficulties assembling it and that the production process has to be redesigned. I don't believe him, but thats what he told me on the phone, 2 hours ago.

Seriously, that is the 10th (Tenth!) different reason for the delay i heard in 10 times asking.

Could Dell please get their act straight and either tell us one unified lie (and in times of internet, blogs, forums etc the chance is very slim that we will NOT find out that it is a lie, somewhere is always a leak) or Dell could finally starting to tell us the truth.

Ah well i'll see what this Blogs states next week, i have plenty of time to decide wether to cancel my order or not.

Ordered a desktop on Aug 17th which is quoting Sept 25 as delivery!!! Life is too short....

Dear Sir,

I purchased dell inspiron 1520  (intel (R) core2 duo  CPU T5450@1.66GHC  0.99 GB OF RAM this system is not supporting sun solaris 10 o/s,

I installed windows server 2003 on this system, installation are succefull but audio and vidio, display , built in cam and network is not working,

Let me know the reason please

faheem

I want to know how to get the Distributorship of DELL Laptops & Desktops for MadhyaPradesh Bhopal - capital (India).

Pl. give me the contact details of contact person in India to whom I could speak to regarding taking the distributorship of DELL (Desktop & Laptop) for entire Madhya Pradesh & Chattisgarh.

Waiting for your reply. call me on 9893416817. 

Thanks & Regards

Leslie V Thomas

Bhopal

9893416817