July 2007 - Posts

  • Dear Mr. Hurd: Power and Cooling Has Sparked a Debate; Customers Want More Than Hot Air!

    HP is busy promoting the company's "energy efficient" products, prompting customers to ask about our current generation of efficient solutions and plans for the future.  You may remember HP announced their "Dynamic Smart Cooling" product last November, but unfortunately, I can't tell you if it's "Dynamic" or "Smart" because the product isn't slated to be released until later this year.

    Power and cooling are critical for customers to achieve their goal of taking maintenance to 30% of the IT budget and innovation to 70%, a topic we discussed in a previous post.  Therefore, in an attempt to fully understand HP's "Dynamic Smart Cooling" plans, I took a second to check out this HP promotional video.  The interviewees advocate that customers look at their data centers as a holistic "environment," an idea I wholeheartedly agree with.  However, HP's Paul Perez really caught my attention when he said:

    "Up until now, in the IT industry, people have thought of servers as building blocks, and what is happening today, especially in the enterprise space, is that the building blocks are the data centers.  We figured out if we can make the data center efficient, then by definition, we're making the servers inside that data center efficient.  We're making the facilities equipment efficient as well.  So we've taken a very holistic approach that is end-to-end." 

    The differences between the Dell and HP power and cooling approaches are in the details in how we address that holistic "environment."  Those differences are subtle but important-and, they're what customers are looking to understand.

    HP's power and cooling strategy is anchored around "Dynamic Smart Cooling."  It's a system that looks to "reengineer the atmosphere" of the data center environment by dynamically controlling the output of computer room air conditioners (CRAC).  What HP won't tell you is "Dynamic Smart Cooling" is a complex, proprietary architecture that looks to lock-in customers and create IT complexity-a concept foreign to CIOs' and IT managers' goal of 30/70.  The "Dynamic Smart Cooling" strategy misses the boat by failing to look at the consumers of energy and sources of heat in the data center environment.

    The three largest consumers of power in today's data center are 1) servers, 2) the overhead required to deliver power to those servers and other devices, and 3) the cooling systems used to cool the heat created from that power consumption.  "Dynamic Smart Cooling" proposes that customers look to address "data center warming" by reengineering the atmosphere of the data center environment instead of looking at the root cause.  The HP strategy fails to drive efficiencies where the power is being drawn, and the heat is being created.  By reducing the amount of power consumed by servers as well as other devices, customers require less consumption, less power delivery overhead and less power required to cool the environment.  It's a simple trickle-down effect that HP missed last week, has missed this week and will probably miss again later this year.  I wonder what Al Gore would think.       

    The holistic approach I subscribe to is anchored in the technology that causes heat and requires cooling: the server.  So why doesn't HP's "holistic" approach do the same?  A quick look at the numbers will tell the story.

    • Dell's PowerEdge 2970 consumes 12% less power than HP's DL385 G2.
    • HP's c-Class BladeServer consumes 24% more power than Dell's PowerEdge 1955.  This advantage was confirmed in a comparative test outlining additional results, many of which I included in my last post.
    • Dell's industry first PowerEdge Energy Smart 1950, 2950, and 2970 increase this lead even further with up to 24% power savings when compared to HP's closest configuration.
    • In terms of cost savings, particularly in environments with 500 or more servers, this can equate to hundreds of dollars/server/year and a more efficient use of existing data center space. 

    Bottom line: Dell servers or "building blocks" consume less power than HP's and we'll be extending this lead later in the year with the most power efficient rack and blade servers in the industry (which I briefly mentioned in my last post).   

    Our holistic "datacenter environment" approach is simple.  It's anchored in the devices that must be powered and cooled, not in a complex, futuristic atmosphere reengineering technology with a catchy name.  While our definitions of "holistic" are different, Mr. Hurd, at least we can agree that customers must look at their entire data center when evaluating the best way to power and cool their environment.  In a following post, we'll discuss additional aspects of our holistic approach that helps customers reach their 30/70 goals today, not tomorrow. 

    Over at HP's BladeWonk blog, Jason Newton had mentioned that Gary Thome is on vacation this week.  I'll weigh into the conversation there. Hopefully, Gary and I can pick up the discussion when he returns.

    As always, feel free to comment on this post, head over to IdeaStorm to share your thoughts or blog about it on your own and tag it "Dell30/70" so we can find you and keep the conversation going.

  • Crowd-Sourcing the Discussion @ LinuxWorld

    LinuxWorld happens next week in San Francisco on August 6 - 9. As part of our activities there, Kevin Kettler, our Chief Technology Officer will deliver a keynote on Tuesday, August 7, 1:30 PM - 2:30 PM. To augment his keynote, we are asking the Linux community to vote on five potential topics over on the Lightning Rod section of IdeaStorm. Linux community: Please vote by Friday, August 3.

    After his keynote, Kevin will address the top two topics as voted on by the community. We'll address the others in Direct2Dell updates coming from me while the show is going on. Later this week, I'll have another blog post that will explain our LinuxWorld activities in more detail. I will update the Linux wiki page here with more details, including scheduled events.

  • Ethernet device naming

    What's the "right" name for an ethernet device?

    When you have several NICs on a system, the chassis silkscreen label and BIOS-given name for an ethernet device (e.g. "Gb1", "Gb2") may not map to the expected Linux device name (e.g. "eth0" and "eth1" respectively), but instead maps to another name (e.g. "eth1" and "eth0" respectively, which can be considered backwards).  This is highly confusing to system admins with such hardware.
     
    Over the past year I've developed 3 separate "fixes" - each more generic than the last.

    1) a kernel patch in 2.6.19-rc3, which implements "pci=bfsort".

    2) name_eths, scripts that modify on-disk config files (/etc/sysconfig/network-scripts/ifcfg-eth* HWADDR lines on Red Hat / Fedora systems; /etc/udev/rules.d/30-net_persistent_names rules on SLES/OpenSuSE).

    Because there was no explicit information available from the BIOS to know what names to use, these relied on heuristics and guesswork.  I wrote a whitepaper  that describes the problems and these solutions, and hinted at a permanent solution to come.

    Since then, Dell worked with the SMBIOS Working Group on a proposal, included in the latest SMBIOS version 2.6 DRAFT, to add explicit BIOS device naming assignments to the SMBIOS tables.   See extended Type 9 “System Slots” and the new Type 41 “Onboard Devices Extended Information” for the new data. Future Dell systems will provide this data in their SMBIOS table implementations.  This will let the OS query SMBIOS directly to find out the name a given device "should" have (from the BIOS perspective).

    So now, we need a program in the OS to read and use this data.  Introducing

    3) bios_dev_name, a udev helper.  For example, a udev rule:

    KERNEL=="eth*", ACTION=="add", PROGRAM="/sbin/bios_dev_name -i %k", NAME="%c"

    which, given the kernel's name for a device, retreives the BIOS-expected name, and sets it to that.  It also can read the HP OEM-specific SMBIOS table entries and use those too.

    We have 15 characters with which to name devices, why should we be limited to using only ethN (for positive integers of N)?

    bios_dev_name can use several naming policies.  The one I’m most fond of names the embedded NICs as eth0, eth1, … and names the cards in PCI slots as eth_s3_0, eth_s3_2,   to denote multi-port NICs in PCI slot 3.  This makes it clear when looking at the system which port physically maps to the logical name the OS uses.  This is similar to how network switches work, using a card/port naming convention (e.g. 4/21 is the port on switch blade 4, port 21, as it’s labeled on the chassis).

    I'd like to see this incorporated into distros ASAP so we can solve the BIOS name != kernel name problem forever, using explicit data from the BIOS that we've never had before.  I'm also very open to including this udev helper app into udev itself.  This is applicable to i386 and x86_64 architectures at least, likely ia64, and others that have SMBIOS tables and/or the PCI IRQ Routing Table.

  • Latest on the XPS M1330 Notebook

    I know that many of you have been waiting for an update on the status of the XPS M1330 notebook, and I wanted to take a few minutes to share where we are. While we have begun shipping on a limited basis, we expect to begin large-scale production and to ship systems in all regions beginning this week.

    As Lionel mentioned in a previous update, there are some components like the LED display that may add time to an estimated ship date.

    Dell provides estimated ship dates using many factors, including the time  it takes to ramp production  on a new product in our factories worldwide. We use that time to rigorously test our global sales, manufacturing and quality processes and to deal with issues that inevitably come up when we start to build new products in large quantities in our factories. What do I mean by issues? Things like part shortages, technical glitches, simple cosmetic issues, and other unanticipated issues that can arise when you start mass production.

    One of the simplest and most reliable ways to monitor the progress of your order is by checking My Order Status on Dell.com.

    For existing orders, our teams are doing everything they can to meet the estimated ship dates you were quoted at the time your order was placed. We will contact customers on a case by case basis if their particular orders will experience further delay.

    Moving forward, Lionel will use the blog to provide updates on several things related to the XPS M1330. He'll continue to work with members of my team to understand the latest developments and will share them here.

    Before signing off, I wanted to thank all of our XPS M1330 customers for your business. In the meantime, we appreciate your patience.

  • libsmbios 0.13.8 release

    I have released libsmbios version 0.13.8. You can download source tarballs from http://linux.dell.com/libsmbios/download/libsmbios/libsmbios-0.13.8/. Prebuilt RPMs for Fedora, Red Hat Enterprise, and Suse Enterprise can all be found in the Dell Software Repository at http://linux.dell.com/repo/software/.

    Changes in this release:

    • Build system improvements only:
      • Moved to a non-recursive automake system.
      • parallel make completely supported. "make -j" now completes without error
      • move doxygen generation completely into automake/autoconf
      • Automatically detects doxygen features at build time and enables them (graphviz support, esp.)

    Fedora/EPEL packages will be updated next week.

  • Global Retail Strategy Continues to Evolve

    As Dell continues connecting with customers around the globe, we're learning that some of them prefer to see and buy our products in retail stores. In May, Wal-Mart announced that we would be selling select desktops and notebooks there and in Sams Club stores. Initial response has been positive. Additionally, last week Carphone Warehouse in the U.K. announced it was providing its customers a Dell Inspiron notebook to those who purchase its high speed Internet service.

    Today we're announcing we will be selling consumer desktops and notebooks through Bic Camera in Japan beginning in early August. In Bic Camera stores, customers will be able to buy our Inspiron 530 desktops, our Inspiron 1520 notebook, our Inspiron 6400 notebook and soon our XPS M1330 notebook.

    These recent developments are just the beginning of a long-term retail strategy.

  • XPS 1330 Update Tomorrow

    I know several of you are expecting an update on the status of the XPS M1330. Truth is that I still need a bit more time to finalize the details. I should have a brief update by sometime tomorrow.

    My apologies for the delay.

    Update 7/27: We're still working through some details and hope to share more soon. My apologies for the delay in communication.

  • Michael Dell Talks About Simplifying IT and More

    Michael recently did an interview with Jim Citrin for his Leadership By Example column for Yahoo! Finance. In the Q&A, Michael talks about Dell's goal to simplify IT and how we're working with customers to define that strategy. Michael also touches on how risk tolerance is helping to shape future direction of the company.

    In my view, that risk-taking mentality is one things that helped us get things like Direct2Dell, StudioDell and IdeaStorm off the ground.

  • Customer Service in Second Life

    It's been too long since I've blogged here and I hope that people don't think that's because we've joined the companies quoted in a recent Forbes article (registration required) saying they were pulling out of Second Life.  GigaOM has a good post that debunks many of the business myths perpetuated in that and other recent articles. 

    I've actually been kept busy with 2D activity-leading an initiative to look at potential new designs for the home page of Dell.com.  But, that's a future story to come.  As I recently told an L.A. Times reporter who chose to leave all of my comments out of her article, we remain pleased with our entry into the metaverse through SL and we plan to continue building our community there and learning from our first foray into virtual worlds.  There has been a drop in the daily traffic to our space over the past few months, but in all honesty, we haven't given people a whole lot of new and interesting reasons to visit.  As I noted in a response to a ZDNet blogger, though, we still see a lot of opportunity to connect with people through this platform.  

    We did do a Rock the Ark party, and streamed in a video from our Inspiron launch event.  And, we recently streamed Michael Dell's Small Business Town Hall into SL, and he even took a question from the group watching there during his live Q&A session. And, we've built out a StudioDell Theater where you can watch videos from our Webby-award-winning StudioDell site.  But, as we hear from Grace McDunnough and Linda Zimmer, it takes more than those sort of things to make this environment work.  We need more ways for you to interact with us there.

    So, as further evidence of our continued exploration in 3D interactions, I'm excited to introduce a new member of the Dell family in SL -Todd Dell.  Todd is part of our Online Community Outreach team and he is about to begin keeping office hours on Dell Island to provide assistance to residents who visit our virtual space.  From directing you to the new StudioDell theater, to helping you with Dell customer service and tech support issues. Todd is based in the U.S., but will have the contacts inside of Dell to get assistance for customers in other parts of the world.

    Beginning August 6, Todd will be hanging out in our new coffee shop, The Buzz and Bean, in Dell City Monday - Friday, 5 - 6am SLT and 12 - 2pm SLT. Based on traffic and demand, we may adjust those hours in the future.  Yes, I know avatars can't drink coffee, but we thought the comfortable atmosphere of a coffee shop might be a relaxing place to chat about whatever is on your mind.  Although advice for your live life isn't exactly the sort of questions Todd hopes to be able to answer for you.  Do drop by with your Dell-related inquiries though!

  • Downloadable, PDF Format, Full Technical Specs for All Systems

    We didn’t anticipate the recent popularity of this idea, but we’ve certainly been pleased to see the volume of interest on IdeaStorm for having the full technical specifications of our products readily available during the purchase experience on Dell.com. Today we already have product manuals for all systems in PDF format, which include the full technical specifications. However, these manuals are currently available only on our support Web site, and this idea clearly intends that the full specs would be accessible from the product pages during the purchase experience. So we’re going to try a couple short-term ways to make this happen, although they won’t be very elegant executions. We’re also currently evaluating options for a better long-term solution, but this will take us some time.

    It’s great to see how many tech-savvy customers we have on IdeaStorm, who care about reading the full technical specifications of our products when they are evaluating their purchase options. We’ll keep you posted as we test out the short-term executions of this idea, and will certainly let you know when we’ve got the long-term solution in place. Thanks for your ideas about improving Dell.com. As we said in an earlier Idea in Action back in March, we have some site enhancements coming later this year that we think you’ll like.

     Back to the idea: Downloadable, PDF Format, Full Technical Specs for All Systems
     

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