Mon. Jun. 18, 2007
Thanks to the folks in the IdeaStorm community who have
weighed in over the last few weeks and months on the issue of
pre-installed software – since we launched IdeaStorm, there has never
been a shortage of conversation about "bloatware" here! Well we've
recently taken action on your feedback on this topic, and we’re working
toward giving customers more choice in the amount and type of software
that is preinstalled on their systems at the time of purchase. Here’s a
brief overview of what we’ve done so far. You should read
today’s Direct2Dell blog post
for all the details, including more info about why we have
pre-installed software in the first place, why we treat anti-virus
applications a little differently, and what customers can do to have
more choice and control.
We've expanded our pre-installed software opt-out offering on XPS products and our Dimension desktops and Inspiron notebooks.
This means you have the option of choosing "no software pre-installed"
for things like productivity software, ISP software and photo and music
software. In fact, on most XPS systems, the no software options are the
default choice.
We’ve launched a software uninstall
utility on Dimension and Inspiron systems in the U.S, so customers can
have more control of the software on their system. Watch the vlog on Direct2Dell to learn how the software uninstall utility works.
How can we continue to offer customers more choice in their software installs? Tell us what you think on Direct2Dell or share your ideas on IdeaStorm.
We really appreciate your ongoing feedback! (And here’s a peak at
what’s to come: we’ll have new info soon for our small-business
customers regarding control over pre-installed software.)
Back to the ideas: Preinstalled Software Must Be Optional and No Extra Software Option