Please keep asking whoever can tell us about the "custom" XPS 700 cables and mobo upgrade info. This is a very important concern of mine. It was last week, and it still is this week.

Thanks Lionel Allready done! I got such a big time runaround from Dell Canada. that I called my sales rep and presto!!!!! the upgrade done in five minutes. Dell Canada was terrible to work with. I was told that you {Lionel} never existed and that Dell does not give anything away for free. I was told I do not know what I'm talking about and that their was not a Dell Blog and if I had a problem with Dell that I should cancel my order. It was a disaster. I finally got my upgrade on Aug 3 from Intel 965ee to the core duo x6800ee. and on Aug 25 I added the Dual 7950 Video cards Quad SLI. these video cards where on the Canadian Dell sight on Friday Aud 25, so I had my sales rep add those bad boys to my order. If I get them that remains to be seen Lets hope. Cheers Peter.

Hi Lionel, thank you for answering our questions and keeping us updated. Hope to hear more on the 7950 soon.

Thanks for the update. To reiterate my concerns: 1) Can we, as the end user, enable the X-fi to decode DTS, etc.? 2) Can we, as the end user, enable the Motherboard's unique features if we choose?

What about the United State customers that still have yet to recieve a phone call even though many others have got a call, a system, and a replacement system already? I placed an order on July 6th and almost 2 months later have yet to recieve this famed call.

http://forums.us.dell.com/supportforums/board/message?board.id=xps_desk_genhdw&message.id=26414&jump=true#M26414. We cannt seem to get the video card drivers to update from NVidia. The "Dell drivers are a few months behind. It would be nice to have state of the art drivers to go with my state of the art computer

"Don’t have further details to share yet." "Working to clarify more details on the Sound Blaster X-Fi, and hope to have an update on the NVIDIA 7950 soon." Lionel, while the main questions aren't answered yet, I wanted to say I appreciate your efforts to at least publish SOMETHING to keep those of us still waiting informed. This is exactly what was missing for the entire summer...

Randy: Please do re-issue a comment with your e-mail and order details (not to be published. Thanks.

Appreciate the consistent update entrees Lionel. Thanks! I was wondering though if Dell will put any effort into spreading this important information wider than just the blog. I don't think the site is well-known enough [yet] to be sufficient. I'd like to think a company as big as Dell would be competent enough to adequately inform and accomodate their customers about their systems, inside and out, along with unusual anomalies with their service, such as the battery recall (although that took pressure from the press to get it worked out). Please get Dell to act appropriately, swiftly, and more openly (not just through blog) with the many prevalent XPS700 issues.

Why is it some people are compensated additionally from others. A few have received the Conroe upgrade and the giftcard, as well as an X-Fi card fro free. There are reports of quite a few having received the gift card and the Conroe for free. I asked for the giftcard and was told I could buy the Conroe for $45, I agreed and there was no reply for ten days, then the order ships. Now no one can fix it without returning and re-ordering the system, but I will not get the same discount I originally ordered with. Lastly, I am already on my second machine. The second one has seperate problems from the first. The second one won't oveclock at all(I konw you don't support it so I am not complaining just commening), and the fans are noisy compared to the first. I also receive a few BSOD's which MS points to the video card.

Lionel, You need to fully address the BTX 590 Motherboard issue. We are all waiting on this. We did not get a fully implemented Nvidia 590 and we ALL want a replacement MOBO.

Lionel, Do you any idea about when will the XPS700 be available for purchase in Argentina? As of today it doesn,t exits a configuration option. Thanks

After all the hubbub about the free conroe upgrade, or getting an option to get a gift card, and after the email I sent as requested by one of the 8 million Dell employees to some service center with my order details and requesting a callback, I got none, and now my order has shipped as of 8/30 and there is no processor upgrade. Or gift card.  This whole thing has been out of hand - SOME OF US DONT HAVE TIME TO READ 48 MILLION PAGES of responses and complaints and what to do now, who to send email to after calling customer service 15 times and being hung up on, etc.  I can't sit around all day and read bulletin board posts and hope that someone pays attention - I expect that for the money I pay, Dell should have a nice little database to keep track of what I have bought.  They certainly have no problems sending me advertising emails 3 times a week.  Advertising that customers will get free upgrades and then not giving them to people who don't spend 36 hours a day on this webpage - and the dell forums - and other dell complaint sites - is just false advertising.  Not to mention bad customer service.
Robyn

Robyn: Apologizes for the frustrations. I've noted your order number and will have someone contact you.

Original order 16th June. I have now been told by Dell UK, that there is absolutely no way I will receive my order before 23rd Oct. Every time I call Dell UK I get given different promises; one day I am told I will receive delivery within a few days, the next day I am told I will have to wait a further 2 months for delivery (after a 3 month delay already). Dell UK now suggest I cancel my order. Other customers who ordered the same system as me, but after I ordered, have received delivery during Aug, but now I have to wait until 23rd Oct!! As usual, no one within Dell can give honest, coherent and realistic answers. When a call back is promised, it doesn't happen, when you ask for answers via email they don't materialise. Why have Dell got it so wrong? I have pruchased 4 systems over the years, and I very much doubt I will ever buy from Dell again. Does Dell not realise that "word of mouth" is a stronger marketing tool than the millions they spend on advertising? Remember, without customers, Dell would not exist!

I'm really dissapointed in dell. I think the xps 700 was the last straw for me. I placed an order for 2 xps 700 systems with the 7950 and the total was 1552.17/ea . I received an acknowledgment but never a confirmation. After waiting 7 or so days i decided to call into dell. I was told that my 1gb video card is incompatable with windows xp 64 bit (which is untrue, nvidia offers the drivers directly on their website). I was told i could either downgrade my graphics cards, or change to xp home edition. (perfect right?) so i tell them i want to downgrade to xp home, guess what? XP home is incompatable with the 920 pentium processor i had ordered (where do you guys come up with this nonsense?) and i was told i must UPGRADE my processor to run xp home (scam much?). Relucently i chose to downgrade to dual 7900gs video cards...... Great now my system is on it's way..... right? Nope i have to wait until october 20th!!!!! 3 months ru kidding?......... Then i get a call 3-4 weeks later offering me a free processor upgrade, great!......... i accept the processor upgrade and go about my happy life. My systems arrive 9/1/2006 and guess what? one is priced at $1457.57 ,  and one $2821.25 whats wrong with this picture? two of the exact same computers, with the exact same config, but one is twice the price???

I call into dell and get some person that cannot even speak english, and after haggling with him for an hour he tells me i have to speak with the XPS team... Why did it take an hour of my time to tell me this? I call the 'xps' special extension, guess what? no answer..... I leave a 5 minute long, detailed message stating my whole issue described here above, i leave my name, my order numbers EVERTHING!, i get a call back on labor day at 8am.... Why is dell open labor day?, and why are they calling me at 8am? im guessing the 'xps' dept is based out of south india and they don't celebrate our holidays...... Regardless i let the call go to voicemail....... A very hard to understand (language chalenged) voice leaves me a message..... He does not address a single concern that i left in the message, only that he was returning my call. AS IF i called and left a message stating "hi call me back at xxxxx number"...... But no, i left full details and insted of calling and asking for more information or providing me with a message of some content, i just get ackbar telling me that i should return the call.......

ARE YOU GUYS SERIOUS?

IS THIS HOW YOU RUN YOUR BUSINESS?

Michael: sorry about that.  If you would, please reissue a comment with your e-mail and order details (these will not be published).

tj trout: sorry about the frustration.  I'll be sure to route your order numbers to the correct folks and have them look into it.

Lionel, how is it you can get so much accomplished to resolve problems...but your 'customer service' people can't seem to do the same? This really isn't a tongue in cheek question either.

Cajunspike, Its called 20 rupees an hour vs USD salary. There's my tongue in cheek answer :)

I have not received a call back for upgrades/gift certificates etc.  Called customer service a few time still no returns on my questions reguarding it other than one which pretty much tells me that there are no possibilities for this since I alread have my system.

Original Order Date July 1, 2006

Date Received September 5, 2006

Also did not receive a packing slip with my order and have requested one from Dell at the the site reqesting it to be emailed to me twice with no result and one time for mailing to my home still no results.

Can I still post here and get an answer? Someone just told me to post here but they were not sure it will still be answered.

brgafirebird97: I'll have someone from the team get in touch with you.  Thanks.

Lionel: Do you know if the XPS700 is going to be available in Argentina? If yes... When? Thank you

 

I just want somebody to shut off all the e-mails Iam getting from Dell about their products And to leave me alone. I have no intention of ever buying any of their products again. Can't get anywhere to unsubscribe, the security certificate is no good also customer service is in India somewhere. I am a senior and can't hear too good anymore. Their phone lines are full of static and they won't speak up. 

Gerry: Sorry that you've had problems with your security certificate. Do you still need help getting that resolved? To answer your question about unsubscribing to either mail or e-mail, click on this link and choose the things you want to unsubscribe to.

Thanks Lionel, for the quick response, however it is difficult for me here in Canada to unsubsrcribe on a USA form.

 

Hello, I am trying to get off the publication list for the Dell business catalog.  I have tried going to www.dell.com/privacypolicy but that leads NO WHERE!  

Please, I have called the center before to remove names from the publication list but the magazines continue to arrive. 

Does anyone have a link that I can go to remove my name from this list? 

PLEASE REMOVE MY NAME FROM ANY AND ALL MAGAZINES AND OTHER MATERIAL AS i AM NO LONGER INVOLVED IN THIS COMPANY.

 T HANK YOU

Hello, I'm living in Melbourne, Victoria- Australia and I would like to know about the cost of shipping from USA to me because I would like to buy a product (laptop) from Dell.

I heard looking from you as soon as possible.