Green Recycling Options

As Dell’s head of Dell Sustainability, I’m focused on ways you can integrate environmental responsibility into the way you buy, use and dispose of your computer equipment. We offer customers two broad options:

Donate it. When you are finished using your computer consider donating it to a non-profit organization. While you may have outgrown its features, an organization that cannot afford technology may be able to use it for years to come.

Dell connects customers to donation opportunities through the National Cristina Foundation, which will make arrangements to pick up the equipment and put it to good use. Additionally, Dell and Goodwill have joined in support of putting people to work through the donation of computer equipment under the Reconnect Partnership currently available in some markets in the U.S. Reconnect takes advantage of the existing donation and retail infrastructure of Goodwill and the recycling experience and resources of Dell to offer a proactive, community-based solution to environmentally responsible electronic disposal.

Recycle it. As many of you know there are better options than throwing an old computer out in the trash, especially because many computers contain some environmentally-sensitive materials. Moreover, materials in a computer can be recycled and reused.

Dell is committed to making it easy, convenient and affordable to dispose of end-of-life computers. We recognize our responsibility to recycle the products we make and sell. And our recycling partners are managed to high safety and environmental standards, which we enforce through regular audits. Importantly, we prohibit the landfill or export to developing nations of environmentally-sensitive materials.

Here is a vlog from Kate Krebs, Executive Director of the National Recycling Coalition, who shares her views on Dell’s recycling initiatives.

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For consumers, we are excited to soon provide you free recycling of any Dell-branded product, whether or not you are purchasing a replacement product. Dell is the first in our industry to offer consumers this free recycling option. See this PDF for more details. You can also listen to this webcast from Michael Dell. We will also continue to offer consumers free recycling of any brand of used computer or printer with the purchase of a new Dell computer or printer. And for our business, government and education customers, we offer Asset Recovery Services, providing logistics and disposal capabilities to responsibly recover owned and/or leased computer equipment.

Due in part to our list of recycling options we provide our customers, we shared the top spot with Nokia in Greenpeace’s recent guide to green electronics. In their PDF report on Dell, Greenpeace lowered our overall score because we don’t currently offer PC models that are free of polyvinyl chloride (PVC) or brominated flame retardants (BFRs). We have established timelines to limit the use of both—more on that in a future post.

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Jason Ganz said:
Recycling computers is something that needs to be implemented more, as well as be made more prominent on computer companies' respective websites. Regardless of the company making the PC, PCs carry a great deal of potentially toxic substances that are released into the earth when a PC is thrown away. At the same time, because many PC recycling programs are kept in their infancy by companies who are showing off their latest and greatest, consumers may not be aware of other options they may have when it is time to replace the main PC in the house. Making it a main point in a blog entry serves as a good starting point as to how to recycle, as well as what to do with these PCs, and where to send them. However, an even better step would be to put up a link on each of Dell's respective subpages (Home, Small Business, Medium Business, etc.) with a link that says "Ready to Recycle?". This will enable new buyers to put their "obsolete" computer to continued use in capacities such as charitable organisations (which can also yield a tax deduction for said donator), or on an even simpler level, donate it to a shelter who otherwise would be unable to afford a computer. As someone who currently owns an inspiron 600m, and is awaiting an XPS, my plan for th 600m is to donate it to a battered women's shelter, where it can be used as a resource for women trying to get their lives back together. Recycling of computers allows technology to get into the hands of organisations who otherwise may not be able to afford it, thus enabling them to keep up with the ever-changing modern times. As such, for Dell to link recycling pages on how to recycle older computers on each divisional page would benefit the environment, the original owners, its new owners, and above all give Dell better rapport in the environmental community.
mark said:
what about all the recalled batterys what will happen to them?
Mike Watson, Sr. Mgr., Global Recovery Srvcs. said:
mark: thanks for the question.

Following the collection and consolidation of the recalled batteries, industry standard practices for final disposal will be followed by Dell’s environmental partners globally (See Dell's Disposal Guidelines in this PDF).  Typically, these disposal practices include demanufacturing the materials for any potential value recovery such as reusable plastics.  Following any demanufacturing, the remaining materials are smelted in a controlled process.
Ben said:
There still seems to be an awful lot of room for improvement in Dell's levels of packaging.

Case in point (and this by no means an isolated case): yesterday I ordered two 17" TFT monitors from Dell (amongst other things). Today I received four boxes, none of which were the actual monitor. Two had UK power plugs in them (one for each box), and the other two each had a 'Dell Monitors Product Information Guide' in them. All four boxes were considerably larger than the items they held and seemed totally unnecessary considering all would have fitted in one box with room to spare. There's a photo of this very delivery here.

Alas, I've come to expect to see many many boxes of all shapes and sizes that weigh and contain very little, accompanying any order with Dell.
There has been much attention and interest recently towards the electronic industries practices regarding...
Steve Kallmeyer said:

I think Dell's decision to recycle Dell-branded hardware at no charge is great.  However, recently had the opportunity to test this out with old Dell CRT monitor.   However, the experience was a bit concerning.

I started with using the link to the page for the free recycling:

http://support.dell.com/support/topics/global.aspx/support/recycling/en/product_recycle

I selected the item type as CRT, and entered the serial number.  Then, after clicking on Recycle Now, it took me to the page to enter my contact information to create an online shipping waybill.

Unfortunately, it would not accept the info.  Kept saying "The package weight is either invalid or missing!" at the bottom of the page when submitting.

So, I decided to initiate a Customer Service chat.  This person required that I have a valid customer number and be able to confirm the address associated with that customer number.  When I questioned whether this free recycling of Dell-branded monitors was only available to current customers, the answer was Yes.

I am disappointed that this person is telling people this, since I did not believe Dell has effectively communicated the requirements of the new program.  My understanding was that free recycling was available for Dell-branded monitors, regardless of whether the owner is a current or active customer.

Customer Care is sending me a return label for the recycling, but it will now take 5-7 days to receive, instead of printing immediately. 

My chat case # with Customer Care was 146885352 if you would like to verify this information.

Thanks,

Steve

 

Steve - I'm sorry to hear you had a problem with our new recycling service.  It is indeed available for old Dell-branded equipment regardless of current purchase.  We're investigating to see what may have gone wrong on the site so that we can fix it.  In the meantime someone from service should be in touch with you shortly.  Thanks for bringing this to our attention. 

Bryant Hilton, Dell Public Affairs

Brent Rosen said:
Where do i ship it to and what info do you want before hand? Model #?
Lionel Menchaca, Chief Blogger said:

Brent: Sorry for the delay in getting back to you. Go to this link to start the process. On the right hand side, look for the Product Recycling section.

This page gives more detailed instructions on the shipping process.

Richard Butler said:

Will Dell send me prepaid envelope to recycle my old laptop batteries?  Are the parts of any value to Dell? 

Lionel Menchaca, Chief Blogger said:

 Richard: Batteries are not listed on this page that details the Dell-branded stuff we will recycle at no cost.

I'll ask a couple of our folks and will let you know if I find out something different.

Hemant Kama said:

I sent a Compaq CPU to the Dell recycling center by mistake. I printed the waybill and had the packaged picked up by UPS. Will I get billed for that? 

Lionel Menchaca, Chief Blogger said:

Hemant: Thanks for recycling. I'm not sure about the answer. Will ask our green team and let you know.

Richard,

Dell does recycle batteries.  The details can be found on this FAQs page.  http://www.dell.com/content/topics/global.aspx/corp/environment/en/faqs?c=us&l=en&s=gen&~tab=2

 Thanks,

Todd Dwyer
Dell Community Liaison - Environment

Todd Dwyer, Community Liaison - Environment said:

Hemant,

 The free recycling option is open to Dell branded equipement or peripheral items purchased through Dell.  As for what will happen in your particular case, I am looking into that now.

Thanks,
Todd Dwyer
Dell Community Liaison - Environment

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