Smart move.

Agreed, Very Smart Move.

Yes! Great move! One time, I forgot to put "Dell" in the URL and ended up at one2one.com. Needless to say, I got out in a hurry! Thank you!

Um, large computer maker, um, don't you check out site names, or did this happen after you named your site?

Did you seriously just link to a XXX site? I mean, I know you were criticized earlier for not linking enough, but have some standards.

That banners at bit odd. Perhaps you could make it more Dell related, or apply some neat Photoshop effects.

You do realize that Dell just linked the world to an adult website, right?

Robert and Ryan, point taken—link removed.

Humm... Just think of the traffic or how many new members they got because of that mistake.

Beloved business blogging bloghers and brethren - behold:"Thou shalt not launch thy corporate blog until thou hast Googled thy prospective blog name, lest thou stumble, and thine enemies fall upon thee, and mock thee, and cast thee to the ravens..

John and BusinessBlogWire, did you read the post you commented on? It said: "We looked at the site in question before we launched. We were planning to use a sub-domain and felt it would not be an issue. We also were betting that the few Dell customers who ended up there would realize it’s NOT Dell’s blog. Other than that, we just admired their SEO skills." So yes, they did check the domain but decided it wasn't that big an issue. Now they've reversed that decision, wisely. But good heavens, read before you comment.

direct2dell is a much better name. I've always thought one2one is a bit, obscene... (now that I'm proven right)

Dell2Dell would have been too easy?

Morons, just like people in the computer industry - trying to point out other flaws instead of their own. Who cares if T-Moble or MIT has "one2one". The fact is, you guys are wanting better customer service, and you are much bigger than those other companies. Quit making excuses and own up to your problems. Quit hiring over seas "script readers" just so Mike can make a few extra bucks. Get with the program. By the way, I called Dell last week.The sales woman said the part I wanted was exactly what I needed. What she failed to tell me was that the external CD ROM was USB and that the Latitude C400 does not boot from USB. So, I ordered the wrong part.

 

CUSTOMER SERVICE IS STILL NOT HAPPENING! DELL WILL ULTIMATELY LOSE THE TOP SPOT BECAUSE OF THIS!     

Merry Christmas morons!

Rob: Sorry for the incomplete information you received. One thing to check... have you downloaded the A12 BIOS? I don't know if boot from CD is an option, but if it is, it will be in the latest version of the BIOS.

If you still need help getting credit for the drive you ordered, please submit a comment with the e-mail address completed so that we have a way to contact you.

Lionel Is there any way that Dell can upgrade the bios to add boot from USB device. It is getting VERY hard and expensive to find the special Dell cable, external drive bay and the specific Dell drive for that bay. thanks Gary

i too would like to see c400 usb boot option

Dell's direct2dell blog is a year old, and the blog's keeper, Lionel Menchaca, has posted his insight

Dell just lost a $1700 sale because it was gonna take them 2 months to "paint" my new computer.  I seriously hope that the real problem is more serious than that, otherwise I am ashamed to be an Austonian.   Maybe in 2 years when I replace the Sony I had to go with instead, I might have forgotten about the 1 month run around I got before I got wind of the truth.   Doubtful though.

8/27/07 

I have been reading about how the laptops have been delayed going back......what a couple of months?  But no one has said anything about the desktops w/LCD monitors.  You got to be kidding when you dont have one of the most popular items people want with there desktop.  I ordered mine on 8-9-07, delayed to 8-20-07, delayed to 8-27-08 and now currently delayed to 9-4-07.  When I woke up this morning I said to my mife "How much do you want to bet I get an e-mail from Dell that the PC will be delayed AGAIN?"  Then when I called in to keep my PC on backorder, I wanted answers to my questions and the lady must of gotten annoyed with my questions and handed her headset to the person next to her.  That person was VERY RUDE!!!!  I ended up hanging up on her.  I bought my first computer from Dell in '98, next one in '03, and now '07, but may not get it until '08.

How about this one?  My EPP coupons and discounts were valid at the time of placing my laptop order on July 10th (Flamingo Pink 1420, which I was very excited about getting). However, after the backorder and the subsequent cancel by Dell my coupons and discounts were no longer valid and were not honored in the "new" order (which was supposed to be the same system without the pink).  Further, I requested that the "new" order not be placed due to Dell not honoring my EPP coupons and discounts.  I went onto my account with Dell and noticed not only had the "new" order been placed, but it was not the same system I had ordered (and I'm not just talking about color, here - so I would  have been sent the wrong system) and they had applied a $100 coupon from my account to that order rendering it now "invalid" for future use.  So, not only am I out my EPP discounts and coupons (and lots of time), I am also out an additional $100 coupon that they state they cannot give back to me, because a coupon has to be issued with an order number associated with it????  I have been dealing with Dell since placing my order (in mid-July).  The total time I have spent trying to get my account straightened out (did I mention that they charged me for the systems) has been, literally, weeks (if you add up the time on the phone, using online chat and e-mail, etc).  I have been treated extremely rude, lied to and so frustrated with the language and communication barrier that I am going to file as many complaints as possible with consumer advocates on line, in the paper and on the television (our local news stations have correspondants that deal with these types of issues so as to make sure that nobody else gets treated this way - I am sure they cannot wait to break a story about Dell).  The last Dell Representative was probably the tenth to assure me that my experience with Dell is not the standard that Dell holds for its customers and that my experience was unusual. I responded my sending a link to another site where Dell consumers "vent" about their similar experiences.  I also asked the representative if they had seen this site.  I just received an EPP e-mail today for Labor Day Specials.  Specials?  You betcha!  There certainly is something special about Dell; especially their terrible Customer Service.  When I bought my first system eight years ago, I referred so many people to Dell, because of their support and service.  I can assure you that I will never refer Dell to anyone ever again.  No consumer should ever have to deal with the mess that Dell has created, and whatever the excuses are, none are acceptable; nor is it acceptable to have sales, service and support treat the consumer with disrespect.  The only people that this is working out for is the other computer manufacturers.  I wonder how long it will be before they start honoring Dell coupons and discounts.  Now, there is an idea!

Well, I just canceled my $2,300 Inspiron Notebook order.  It was ordered July 25 and delayed 4 times.  Now I have to try to get the untrained monkeys at Dell to remove that amount from my credit card.  At what point does "just in time inventory" become a "bait and switch" confidence game?  There are criminal statutes in place to protect the consumer from fraudelent behavior as Dell sales staff continues to demonstrate.  Has anyone contacted the Office of the Attorney General of Texas, Consumer Affairs Division about this scam?  Don't sell it, if you can't deliver it.  I am buying a HP and also buying HP stock.  Dell has already demonstrated a willingness to "cook their books", now they are trying to
"milk their customers".  As an Austinite of 34 years, Dell is an embarassment to Austin.

Please, stop with this crap and start making XPS 1330s.  Put the guy that started on the production floor or making him drive a truck to get some LED screens.  Dell growing to large and corporate.  Just make my computer, please.  I came from CDW and never thought I would buy a Dell.  Turns out I may have been right as my order was place in the last week in Aug.  I might have it around Oct 25th?  Don't make websites, make computers.

Thank you,

 Ryan - Fromer CDWG manager