Mobility

  • SSDs: Transforming Next-Gen Notebooks

    From time to time we will run guest posts here on Inside IT. This installment comes from Michael Yang, Flash Product Manager at Samsung Semiconductor. Thanks for writing Michael. 

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    I've been watching some of the conversations happening regarding NAND Flash and solid state drives (SSD). Dell agreed that it's an area of interest from a wide range of its customers and asked me to provide some perspective on Inside IT, so consider this.

    Most electronic devices have some kind of flash memory - even TVs and DVD players have flash - that's how they store channels and settings. MP3s, DSCs, DVCs, GPS devices and saved video games make use of flash storage, as well as virtually all cell phones with cameras or 3G connectivity.  PCs represent the next major target for a flash transformation.  Is this the end of the hard drive?  Time will tell. In the next year or two, we expect to see growing competitive pressure from the higher performing, more reliable and more design-flexible SSDs. 

    With every new technology, there is "uncertainty", especially in the first couple of years.  We are frequently asked about the cost and reliability of an SSD, so allow me to address these concerns.

    When you consider cost, it is important that you take initial purchase price and how much a system costs over its lifecycle into consideration.  Generally, the actual cost of a business laptop is a small part of the overall expense of maintaining and servicing it.  When you take a look at the initial high cost of an SSD, it pales in comparison to the cost of a hard drive thru its entire lifecycle.    

    With the average hard drive failure rate around 5-8 percent annually (McKinsey & Company, 2007), many customers tell us that the cost of a laptop is an extremely small price to pay for the information stored on a drive. What if a company manager spent 66 hours in 3.5 days toiling over for a report tomorrow to the CFO? From a consumer perspective, it may be impossible to replace years of countless hours spent creating and re-creating digital scrapbooks for your children.  Drop an HDD-equipped notebook and stand a fair chance of kissing valuable data goodbye, while tests show that the SSD is much more resistant to jarring or dropping.

    How reliable are SSDs?  You may have heard about the 100,000 program/erase cycles for flash.  Is that enough?  Similar to HDDs, SSDs employ techniques (wear-leveling and error correction algorithms to minimize degradation and extend the life of the drive.  According to top engineers at the world's largest technology companies, SSDs can last well over 50 years in typical usage situations.  For comparison, SSD's are rated at 2 million hours between failures (MTBF) which is approximately 3-4 times that of a hard drive. 

    Some of you may have seen that we recently introduced higher-performance SSDs. I saw that Sarah Williams mentioned in her post that these drives outperformed 10K drives in several instances. A Dell customer named Les Tokar recently published a review on notebookreview.com that confirms the strong performance.

    SSDs will make notebooks more energy-efficient, faster, more durable and even less expensive to use when you look at the cost of lost data.  For more comparative data, I invite you to check out this comparison of hard drives vs. SSDs from Samsung. 

  • The Road Goes on Forever and the Reboot Never Ends....

    We've seen reports by Lee at Technibble here and at Hexus.net here about "endless reboots" on systems with Windows XP SP3 and AMD processors. I've seen some coverage out there that says "OEMs are at fault." Wait just a minute. Let's not be so hasty with such a broad brush of blame.

    This is not an AMD or Microsoft issue. It's an issue of matching the correct software image with the correct hardware. I talked to our software engineers and it seems the real culprit is a driver called intelppm.sys. By the name, you can probably tell that this is an Intel driver...and it causes issues with AMD-based systems.

    From my discussions with the engineers, I also wanted to set the record straight that Dell systems shipped out of the factory are NOT affected. Quite frankly, this is not a new issue and we've disabled this driver for AMD systems to prevent it.

    If OEMs are shipping this Intel driver enabled on AMD machines - anyone else picking up this story, please leave Dell off the list.

    If you do experience this issue, Microsoft has a support page that will walk you through a resolution.

     

  • Using Green IT To Get Into the Black - A How To Guide

    "Nowhere are the potential benefits of a green strategy more compelling than in the data center." That's according to our power & cooling guru, Dr. Albert Esser in his new article "Using Green IT To Get Out Of The Red And Into The Black" that was just published in The Environmental Leader.

    Also important in driving down costs is how an organization approaches power management across its PCs. A 2007 Gartner study estimates that 40 percent of global carbon dioxide emissions are due to PCs and monitors, while 23 percent are due to servers and associated cooling technology in data centers.

    Statistics like this are among the reasons why we continue to take aggressive steps in providing with the most energy efficient products in the industry. Today, we just announced a 25% energy efficiency improvement commitment for our laptops and desktops. Read more here.

     

  • Its thin, the ad is hotttt and there you can update the BIOS with SCCM

    I love the XPS M1330 and am jealous because I don't have one.  There is a new  BIOS update for it that addresses a temporary system hang when the optical drive door is opened. 

    For you sysadmins, our TechCenter has an article with sample scripts showing how BIOS updates can be managed with Microsoft's SCCM (System Center Configuration Manager).  We're not perfect, but we are trying to make your lives easier.   Here is the FTP site where you can download the file "m1330a10.exe" : ftp://ftp.dell.com/bios/

  • Software as spam: deceptive software updates

    Bob Plankers, the Lonesysadmin posted yesterday about how Apple, Sun and Google have taken to using software updates as the vehicle for tricking customers into installing software they don't want.  Bob suggests legal protection, which I assume was mostly exasperation with the situation.  The debate that followed Apple's decision to take the low road has been all over the blogosphere for a few weeks now, but its interesting there are still lots of people discovering it - including me - I found Safari on a machine at home tonight when I checked. 

    The people backing Apple on this one are wrong.  Their argument is that people running systems should know enough to pay attention to the little details.  Of course, this runs contrary to the image that Apple portrays in its MAC vs PC ads where MAC operations are effortless and PC operations require unnecessary technical skill.. The idea of personal systems is not to make everybody a systems expert, but to provide as much automation to help people perform their work more efficiently

    The question of what administrative tasks users should be expected to do is particularly thorny where security issues are involved. People need to be aware that attacks of all types can and do occur, but that doesn't mean that they should have to know what all the various risks are.  There needs to be some level of trust, as some of the bloggers have written about. Maybe Plankers is on to something.  Maybe there does need to be a way to help non-technical system users trust that the software they are downloading addresses a legitimate system need and does not contain spurious features and programs that are mostly unrelated to software that is being updated. 

    We need our infrastructures to work with a minimum amount of mischief and the industry wants a minimum amount of government meddling .  The fact is, most infrastructure technologies end up being regulated by governments at some point to ensure the common good.  Apple's Safari stunt is just another example of a vendor spamming the commons and is a small step towards increased government regulations.

  • BMW Sauber Formula 1 Team Leads Pack with Ultimate Notebook Machine


    Formula 1 racing is one of the most popular sports in the world. It is also one of the most, if not the most, technologically advanced sports in the world. If you follow the races, you know that the BMW Sauber team is ranked No. 1 with 30 points and its drivers, Nick Heidfeld and Robert Kubica, are ranked second and fourth respectively.

    What you may not know is that Dell systems power the roving pit systems that are at every race. It is a foldable steel case that with built-in cooling that is wheeled in to a truck or plane and redeployed to the side of the track at every race. BWW Sauber F1 Team uses PowerEdge Servers and displays.

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    Given that I work on the team that develops Latitude notebooks, what I found cool is that a D830, our 15.4-inch corporate notebook, is used as the “brains” of the car. Before the drivers can start the car, the Latitude D830 is used to download a customized program designed for the environment of various tracks into the car’s systems – from the tight streets of Monaco, to the full-throttle track in Monza in Milan.

    During the race, 100 sensors transmit data, everything from oil temperature to tire wear, through antennas on the car back to the pit area where a combination of the technologies deliver data to engineers then to driver via radio to optimize performance of the car and guys behind the wheel. The data also helps in post-race analysis to help the team continually improve.

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    When the team is out on the road, these systems have to stand up to environmental extremes while delivering optimal performance. Although I’m biased, the BWM Sauber F1 team has picked the best product from the best corporate notebook line in the industry for the job. That is a pretty bold statement. Let me make the case:

    • Dell was first to market with SSD that provides up to five time more reliability and outpaces the performance of desktop drives as my colleague Sarah described here
    • Longer battery life and shorter recharge times – beating HP’s 6510b by up to one hour and Latitude batteries charge 30 minutes faster than the closest competitor
    • Industry-leading mobile broadband with 84 percent better download speeds than the Lenovo ThinkPad T60 and 82 percent better than the HP NC6400 based on antenna design and optimization
    • Faster boot times that are 28 percent faster than the Lenovo T61
    • We just completed a third-party study, which we’ll blog more about at a later date, that showed Dell Latitude in many cases outlasting competitors in durability tests

    Some may say that our Latitude notebooks aren’t the raciest notebooks out there (I disagree). Let’s face it – it is an extremely dependable machine that stands up to the rigors of life and the D830 is doing right by the BMW Sauber F1 Team. And, trust me, the next generation of Latitude notebooks could redefine the look of business notebooks as we know them.

    Give it to me – what are your thoughts?

  • Tech trends that will shape IT for the next five years

     

    TechRepublic recently ran an article by Jason Hiner about Gartner's predictions of the 10 technology trends that will shape IT.  In it, Mr. Hiner adds insightful comments, some of which inspired me to write this post.

    Gartner predicts that half of business travelers won't take their laptops with them by 2012.   The timing is perhaps aggressive but the idea is spot on.  Many people want smaller mobile systems, but there is probably going to be a point where small isn't necessarily better. Others want  larger laptops. Look at the newer notebook computers that have 20 inch monitors.  Some people want modular, multi-purpose devices - think "laptop/smartphone/PDA/emaildevice."   The range of products will undoubtedly expand.

    Gartner predicts that open source will penetrate 80% of enterprise software.  To put a finer point on it, they think 80% of enterprise software will include "elements" of open source.  I think it's an  improvement to substitute the words "standards based" for "open source." Why?  Ask, and I''l explain.

    The article says power efficiency will become key criteria in IT purchases.  We hear it from customers every day.  The convergence of limitations on power, cooling and space are hitting the entire IT infrastructure hard.  That's why we started years ago, and why we're delivering products and services today that address these issues head on.  We're already offering the greenest servers, client PCs and solutions on the planet.

    The CO2 footprint ("carbon footprint") of the data center, was also mentioned as becoming part of PC purchasing criteria.  We're well on our way to having a zero carbon footprint for our company by the end of this year.  Dell is the only company to offer free recycling for consumers and low-cost asset recovery services for business.  You can offset the carbon footprint of the entire life of one of our products with the "Plant a Tree for Me" and "Plant a Forest for Me" programs.  CO2 is still a pretty abstract concept for most people.  One way to think of it is that using an Energy Smart server that consumes 19% less power can save 3,200 watts per rack per year (about $30,000), which eliminates 18 tons of CO2 emissions, which equals about four acres of pine forest.  Please check out our credentials, and our Sustainability Report

    I also agree with the idea that end user preferences will drive many IT decisions.  IT organizations will govern the directions and architectures, but end users will drive what IT delivers to them as tools.  Tablet PCs, RFID devices, smart phones, email devices, telephony, fax, and other devices will all need to be interconnected.  Users will demand a single identity that travels with them and the ways they use and access information.

    In short, we agree with a lot of what's in the TechRepublic article, but differ over the timing.  What do you think? How fast is our IT world changing and in what ways?

     

  • What to Expect from the Inside IT Group Blog

    Welcome to Inside IT. It's a blog about a range of information technology topics that matter to today's large business customers: all kinds of hardware from corporate laptops, desktops and workstations through servers and storage and blades, software and systems management, IT services and more. Take a look at the category listings on the right to get a better idea of the scope of this blog.

    You can access Inside IT directly by going here: www.direct2dell.com/insideit.

    If you're an RSS reader type, you can subscribe the Inside IT RSS feed here.

    One person you'll be hearing a lot from is Inside IT Lead Blogger Marc Farley, who's been running the EqualLogic Storage@Work blog for over a year now. Besides being a great blogger, he's pretty passionate about customers. And that's why I'm pumped that Marc has recently become part of the Dell team since we finalized the EqualLogic acquisition. You can expect him to blog about about storage hardware and software, plus other IT-related things that are driving conversation in the blogosphere like the S3 outage. And heck, if I know him, chances are good that you can catch him doing video from his car.

    Beyond Marc, you'll have a chance to converse directly with Dell employees who are dedicated to addressing the IT problems that make your life difficult. In the process, we'll work to give you an inside look at things in this part of our business. We also want to give you a chance to shape what kind of products and services Dell offers you in the future. Our ultimate goal is to make this a place where you can connect with our Dell employees who are focused on simplifying the Information Technology issues you (and other customers like you) face on a daily basis.

    To prepare for the Inside IT introduction, I've made some changes to a couple of categories on Direct2Dell: Services and Simplify IT. I intend to pull all the enterprise-focused services posts into a new category here called IT Services. I also removed the Simplify IT category from Direct2Dell to place those posts in the Inside IT categories that better represented the subject matter. Still working through the migration on both fronts. In the posts that we'll carry over to Inside IT, I'll close the comments on Direct2Dell and re-open them here in the Inside IT blog. Hope to have all that finished soon.

    We look forward to many more conversations here. Now, I'll turn it over to Marc.

  • Dell SSDs don't suck - they work


    This was originally posted here, on the EqualLogic Storage@Work blog 

    The blogosphere buzz about problems with Dell SSDs appears to be overblown, if it's not a case of mistaken identity. Avi Cohen of Avian Securities wrote a report about quality problems with solid state disk drives (SSDs) in laptops where he claims failure rates between 10-20% and a return rate on laptops with SSDs between 20-30%. I've read reports that said he did not name the company, while other reports name Dell in quotes. There's something wrong with that. Whatever, people just assumed from all this that Dell has a quality problem with its SSDs. So I checked into the situation with the SSD team in Round Rock Texas and asked about our ORT (ongoing reliability testing), pre-installation testing and failure tracking. What I found out made me feel a lot better. Our SSDs are very good products and are showing the kind of reliability that everyone expected of storage with no moving parts. They are just as reliable as rotating disk drives, if not more so. A lot of things have been written and people have suggested a number of things that don't accurately reflect Dell's implementations. For example, some have written about the reliability of the state of the technology. Our SSDs do not use low cost, consumer multi-layer flash. They use high quality single level flash that has better reliability and performance (that's part of the reason for the perceived high cost). They don't have disastrous end of life failures from wear-out - instead they are designed to convert to read-only devices. As I mentioned, each device is tested for early failure tendencies to weed out weaker devices.

     A word about performance: Our flash SSDs continue to get better with each generation and our next generation SSD products will have performance levels that could exceed those of 7200 rpm disk drives.

    Click this link to see a video where I talk about this.

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