December 2007 - Posts

  • Blade innovation and Dell: More than cardboard boxes

    A while back, Glenn posted a blog entry about the independent third party study on Out of Box Experience for HP and Dell blades. HP's response on their website was more about the 78 boxes it took to ship their blades (Dell shipped in two boxes), but they missed the point.  The real issue - a number one IT issue according to Gartner - is "greener IT", including design, packaging, manufacturing, disposal, and power use, in addition to packaging.

    Certainly HP offers an optional service for a fee that bundles products to reduce packaging.  But there is no opportunity to order this option when you configure an HP system online, so there is no telling how much they charge for yet another solution that Dell provides standard for free.

    What happens after the boxes get unpacked is where the real differences become apparent.  As HP noted in their response, "Things really get interesting if you compare HP and Dell after the systems are turned on."

    InfoWorld noted Dell's leadership for deployment in their independent blade comparison ("Battle of the Blades", InfoWorld, March 2007):

    "Whereas the other vendors spent six to eight hours of their testing day working to get the SPEChpc benchmarks running properly and with the best results possible, Dell ran the full benchmark suite in their 90-minute preparation period the day before their official testing day - and those 90 minutes included their initial chassis power up and system check procedures."

    An independent study shows that Dell also delivers better performance and lower power use.  In fact, Dell PowerEdge blades delivered better energy efficiency and better performance than HP in every configuration tested.  The previously mentioned InfoWorld report also noted Dell's performance superiority: "The Dell PowerEdge 1955 produced the best SPEChpc numbers by far of any of the blade systems tested." 

    Customers concerned with power consumption or capacity challenges, need look no further than the most energy efficient PowerEdge blades from Dell - Energy efficiency and performance per watt that HP can't beat. 

    Even though this was an out of box deployment study, HP never skips an opportunity to bring up their proprietary Virtual Connect hardware and software, as they do in their response.  But when you add it all up it's a pretty tall order from a cost perspective: 

    • $5,499 per Virtual Connect Ethernet switch x 4 = $21,996
    • +$9,499 per Virtual Connect Fibre switch x 2 = $18,998
    • +$9,000 for the Virtual Connect enterprise license per chassis = $49,994

    So it's not just about boxes, it's about how Dell Simplifies IT by providing blade solutions to help our customers Get IT faster, Run IT better, and Grow IT Smarter.  Better energy efficiency, faster deployment and fewer boxes are just the start.  Now that's green and simplified IT.  Dell provides simple solutions to empower our customers to combat IT complexity, not imprison them with expensive, proprietary technology. 

  • Server Performance: A Comparison

    Performance is certainly an important element for customers to consider for their server purchases. But with IT budgets under strain and all-too-often being focused on simple management and maintenance of infrastructures, it's important to consider how complete server solutions will deliver increased TCO in data center operations.

    More and more customers tell us they're looking for simplified solutions that:

    • Are fully tested and certified with software OS and application partners,
    • Integrate embedded technologies into the hardware
    • Optimize components for various deployments, environments and workloads
    • Have all these critical elements integrated into the solution before they even leave the factory

    Input from 3rd party testing services is a key element in measuring that customers use when determining which solution will work best in their environment. Benchmarking provided by industry standard bodies such as the SPEC, BAPCo, TPC and Storage Performance Council help provide objective information that can be used to compare computer platforms, components, operating systems, and specific system configurations.

    That is why we are so proud of recent benchmarks that evaluated performance of business applications showing that Dell outperformed HP, IBM, Fujitsu-Siemens, and Sun.

    #1 server for database: SPECjAppServer2004 - #1 performance with 1950 III and R900; Top Application Server/Database performance for 2 node with Oracle Application 10G.

    #1 server for virtualization: VMmark - #1 performance with 2950 III and R900; Leaders in 2-socket and 4-socket server virtualization performance.

    #1 server for Java: SPECJBB2005 - #1 performance with the R200, 2950 III, and R900; Top Java Based Application performance for 1-socket, 2-socket, and 4-socket servers.

    #1 server for power efficiency: SPECpower - #1 performance/watt for currently shipping systems with the 2950 III; The first industry-standard benchmark that measures power consumption in relation to performance for servers.

    #1 server for price per performance: TPC-E Price/Performance- #1 with the 2900 III; Top performance for on-line transaction processing workloads for database applications.

    The results speak for themselves - we've listened to our customers and what they're looking for in server solutions that are designed to simplify and deliver optimal TCO.

    This is exactly what Simplify IT is all about - delivering solutions that customers know will help them get IT faster, run IT better, and grow IT smarter. When you have the most highly optimized solution for your environment today, more IT budget dollars can go to innovation tomorrow - something every customer likes to hear. Learn more about simplifying your IT.

  • Latitude XT Pricing

    First off, thanks to everyone for your insights on this product.  It's a product that lots of us have put effort into and we're happy bring it to market. Since last week, we've gotten over 150 comments from Direct2Dell readers. Much of that feedback involves pricing. The same is true for in the blogosphere. jkOntheRun's James Kendrick mentioned that our starting price was high. So did Larry Dignan from Between the Lines. Kudos to Crunchgear for the best headline on the topic.

    So here's what I have to say on the issue. Probably the most important thing to note about tablet PCs is that we are talking about cutting-edge technology here.  If we just released the exact same technology as our competitors, we would be missing opportunities to drive this market to the next level - and this is an opportunity we did not want to miss.  The result is that our product does carry a slight premium to our competition (emphasis on the word "slight").

    We believe that when you take a look at like-to-like configurations AND the incremental technology (that customers have overwhelming told us they want to have), the value equation for the Latitude XT far exceeds that of competitive systems.

    We performed a price and feature compare with the Latitude XT, the HP 2710p and the Lenovo X61t.  Overall, what I found was that when you adjust for non-standard features such as Dell's standard 3 year standard warranty, the overall price delta was between 8-13%.  And while this amount is not trivial, the Latitude XT more that makes up for the difference with additional features customers have told us matter most to them.  I have summarized some of these in the table below:

    Like I mentioned before, capacitive touch is key. While both Dell and Lenovo offer touch capabilities, it's all about the technology.  Dell outperforms Lenovo in customer preference testing, response times and outshines the X61t with our responsive digitizer providing a more accurate experience with fewer false touches and greater durability.

    One of the advantages of bringing a product to market after the competition is tapping into how customers use and value the product.  Aspects like brightness touch capabilities and weight can really make a difference in real-world environments (hospitals, classrooms, sales engagements, etc.).  That's why Dell took great pains to design a system that addresses these key pain points.

    You can expect future threads and videos coming out in the near future to further explain and show how the Dell Latitude XT is the new standard for tablet computing.  In the meantime, we've also posted more information at www.dell.com/tablet.

    Please keep the feedback coming.

  • Dispatches from OpenWorld: Wednesday Keynote Roundup

    There were three keynotes today at OpenWorld; this TreeHugger has been busy enough with surveying the eco-scene to have missed the keynotes from the previous days, so was  interested in taking the green pulse of today's addresses in hopes that it could offer a glimpse into where green flies on the radars of some of the technology world's heavy hitters. The addresses were given by Jonathan Schwartz, President and CEO of Sun Microsystems, Inc., Michael Dell, CEO of Dell Inc., and Larry Ellison, CEO of Oracle.

    Keynotes offer the chance to really connect with a target audience, introduce them to what's new, exciting and different, and build excitement around what the company has been working on; it's also a great opportunity to surprise some people and create some buzz. So, TreeHugger was really hoping to hear about some exciting green innovations; would they deliver?

    First up was Jonathan Schwartz. He took a moment to note that, in server farms, the cost of energy is eclipsing the cost of the servers themselves; it's as if we all had cars whose gas cost more than the car did (which is fodder for another post at another time). That's a big problem, for sure, for which there are no quick ‘n easy answers. He followed that up with a mention of Sun's UltraSPARC T2 -- the "world's fastest, most energy-efficient CPU" -- which is interesting, and a nice accomplishment, but illustrates how "green" is often perceived and executed in the larger tech world: an absolute -- the "fastest, most energy-efficient" -- in a green world that's full of grey area. It's hard to put something like this in context, which means that TreeHugger is still waiting to be impressed.

    Michael Dell was the only keynoter to address green explicitly, emphasizing that Dell will be "the first technology company to be carbon neutral by the end of 2008," along with a proclamation that "Dell's desktops are world's most energy-efficient." Again, these are nice accomplishment, but it's really hard to mesh these absolute statements with the many possible shades that make up the green world. It's not easy to measure the true environmental impact of a statement like "most energy-efficient," nor is it easy to quantify that against other companies' efforts, or even other impacts within the company.

    The point is this: companies like Dell and Sun are doing some green things, and some things that are not so green. They like to (and are smart to) emphasize the green things as being a TreeHugger gains more and more momentum in a mainstream world.

    OpenWorld has proven that "green" and information technology are just starting to come together in a meaningful way; a few changes have been made, and even more promises to change, but we can't proclaim that any one company has "gone green." There is lots of big talk, plenty of goals to be met, and, sadly, lots of token efforts that we can't take very seriously. But that's the nature of the infancy in which the IT movement finds itself when it comes to going green: before action comes thinking, talking and planning, which is the stage that we find a lot of this.

    The way you perceive this depends on your outlook on the green world. Do you see hope for the future, or are we screwed? Can business help us forge a path to a greener future, or will they sink the ship? We're inclined to believe that we still have a chance to change the way the world works, so we approach these developments with cautious optimism. Nothing we've seen here inspires to us to proclaim that "So-and-so is a green company, top to bottom" or "Line up behind this person, because they will not fail." But that would be applying another absolute label to a world full of gradients.

    Oh, and Larry Ellison? Sadly, nothing about his keynote led us to believe that Oracle is doing anything to address their environmental impact, and that speaks louder than anything we could say about it here.

    Stay tuned for some final thoughts from OpenWorld as it closes up shop tomorrow morning.

  • Latitude XT: Capacitive Touch and More

    As many of you know, we've been developing the Latitude XT for some time. During that time, we've spent a lot of time talking to Tablet PC customers about what they like and don't like about existing products.

    Customers told us that existing Tablet PCs are just too clumsy and clunky. We've worked to address this by creating one of the lightest and thinnest 12.1" convertible tablets on the market at about 1" thick and 3.6 pounds. I'm glad to see that some reviewers like Andrew Baxter at Tablet PC Review said it was the smallest power adapter he's seen on any notebook or Tablet PC.

    It's clear that displays are important to many customers as well. Many customers use Tablet PCs in outdoor or brightly-lit environments, and many existing products didn't have adequate screen brightness.  That's why we designed an optional daylight viewing panel that is the brightest in its category-at 400 nits, it's almost 2X the competition.  Now, this option does add a little more thickness and a little more weight.  So, for mainstream users more concerned about size and weight, we still recommend the backlit LED panel at 220 nits.

    Next, as tablet users are mobile all day, they told us that battery life was becoming increasingly important.  We answered this with a standard six-cell battery that offers about 4 ½ hours of continuous battery life and an optional battery slice that snaps snugly on the underside for up to 9 hours of "all day computing." Regarding the battery slice, I saw that Engadget raised concerns about the battery slice blocking the air intake. Here's the deal: with the battery slice attached, there is  a small gap (1mm or so) between the slice and the bottom of the tablet. This space leaves sufficient room for air to flow from the fan through the sides of the system, allowing the unit to cool. In our tests, the system remains within spec for heat both with and without the slice.

    But perhaps the biggest frustration customers told us about with existing offerings was around the use of "resistive" touch technology. This technology needs the user to apply force to the screen in order for the system to recognize interaction, which contributes to poor accuracy and durability issues with the screen itself. Many customers using resistive tablets that support both pen and touch actually wind up turning this feature off because the palm rejection technology is so cumbersome. On this front, I think we're making our biggest impact. The Latitude XT is the first sub-four pound convertible with both pen and "capacitive" touch technology. Capacitive technology senses the touch of a finger with no pressure leading to better accuracy, response times, screen durability, and ultimately, a better user experience. As an example, as far as accuracy and speed, our third-party tests confirmed this against the Lenovo X61T.  Also, the digitizer is rated up to 10 times more durable than competitors resistive touch digitizer technology.

    In this vlog, Rick Seger from N-Trig and Bob Sparks from our Engineering team walk you through the capacitive pen and touch capability of the Latitude XT and introduce you to the benefits of freestyle computing. 

    <a href="http://media.dellone2one.com/dell/December2007/XT_pentouch.flv"><img src="http://direct2dell.com/photos/my_photos/images/37919/300x225.aspx" border = "0" width="300" height="225"></a><br /><a href = "http://media.dellone2one.com/dell/December2007/XT_pentouch.flv">View Video</a><br />Format: flv<br />Duration: 9:23

    Format: flv
    Duration: 9:23
    Downloads
    WMV  MP4  OGG

    With this product, we've really made an effort to address our customers' issues with other Tablet PC offerings. I hope you agree!

  • Latitude XT Details

    Lots of folks have been waiting for us to release more details on the Latitude XT Tablet PC. My first brief post about it has received more than 400 comments and has gone on to become the #1 most viewed post in Direct2Dell's history. It's made some traction in the blogosphere too—almost 2,000 posts reference the product by name before we announced it.

    Update: 12/11—Glenn just published his post. It has the capacitive touch vlog I mention in the last sentence of this post. 

    And speaking of the blogosphere, many of you who are interested problably already have seen the updates from Engadget here and here.

    We will begin taking orders and shipping the product by the end of the year.

    The convertible tablet weighs in at 3.57lbs., making it is one of the lightest tablet PCs available. Pricing starts at $2,499. Now for some other specs...

    Processors:

    • Intel Core 2 Solo ULV processor U2100 (1.06GHz) or

    • Intel Core 2 Duo ULV processor U7600 (1.20GHz)

    12.1" WXGA (1280 x 800) display:

    • Optional LED-backlit display

    • LCD Outdoor viewing display for increased brighness in outdoor use

    Graphics: Integrated ATI Radeon X1250 UMA adapter

    Memory:

    • All configurations include 1GB of integrated 533MHz memory

    • optional 2GB or 3GB configurations available

    Power/Battery Options:

    • 4-cell 28W/Hr Li-Ion primary or secondary
    • 6-cell 42W/Hr Li-Ion primary or secondary
    • 45W/Hr Li-Ion High Capacity Battery Slice
    • 45W (small form factor), 65W, Combo Auto/Air (90W test only)
    • 3-foot power cord standard, 6-foot optional

    Hard Drive Options:

    • 40GB 1.8" 4200RPM hard drive

    • 80GB 1.8" 4200RPM hard drive

    • 120GB 1.8" 5400RPM hard drive

    • 32 or 64GB Solid State Disk (SSD) drives

    Input Devices:

    • Finger Touch - Capacitive Touch Screen
    • Pen - EM Digitizer
      • Eraser functionality actuated via side switch
      • Optional tether
      • Interaction with display controlled by three different replaceable "tips" for user-selectable writing experiences
    • Full-size keyboard / full Latitude localization
    • Dual-pointing; rubber domes with leveling rods
    • Scroll Wheel with enter and back functionality (on display / slate)

    Operating Systems:

    • Windows Vista Business (32-bit or 64-bit)

    • Windows Vista Ultimate (32-bit)

    • Windows XP Tablet Edition 2005

    Connectivity Options:

    • Dell Wireless 1390 (802.11g)
    • Dell Wireless 1490 (802.11a/g)
    • Dell Wireless 1505 (802.11a/g/ Draft n)
    • Dell Wireless 360 Bluetooth Module
    • Dell Verizon Wireless 5720 Mobile Broadband3 (EV-DO Rev A)
    • Dell Wireless 5720 Sprint Mobile Broadband3 (EV-DO Rev A)
    • Dell Wireless 5720 Telus Mobile Broadband3 (EV-DO)

    Tomorrow, we'll follow up this post with another that discusses functionality of the tablet with a nearly 10-minute vlog discussing the Latitude XT's capactive pen and touch capability. It's live now—see here.

  • Dell Introduces the Next Da Vinci

    Dell announces new agency agreement with WPP valued at $4.5 billion in agency billings over three years

    Dell is announcing today that it will partner with WPP, who will join Dell to create a new global integrated marketing and communications agency.

    Together with the WPP agency, Dell is creating a new marketing model designed to further propel Dell's growth.  We've been calling this ‘Project Da Vinci' because we've been looking for the combination of artist and scientist—an agency that has both the creative horsepower and ability to measure the business impact of their work.

    The agency will be charged with building shareholder value via programs that are centered on "creativity with a business purpose".   We believe this is the first time a global client and agency have come together to redefine the "agency" on such a scale. 

    The process started with Vice President of Global Marketing, Casey Jones, joining Dell  eight months ago and discovering that the Company was working with more than 800 agencies worldwide.   Project Da Vinci was soon started and, as Casey has often said, "Instead of dating 800 agencies, we are creating a partnership with one firm.   We want our partner to spend 100% of their time thinking about our customers, rather than how they will get the next assignment."

    We've made several observations together during the agency review process that will guide our effort going forward.  Here are a few  as well as additional commentary on this vlog (link) from Casey, who is our leader of Da Vinci. 

    Key Observations

    • The rationale for one partner - A "partner" is someone who works with you not for you. Shares your business goals and is invited into the heart of your marketing process. By combining our agencies we can invest in the long term, in the people and tools to unlock far greater results than a patchwork quilt.
    • Why Dell and why now? - Dell is known for simplifying PCs and the supply chain beginning 23 years ago. It's in our DNA to simplify all we do and now we are going to apply our expertise to simplify marketing at Dell.
    • The Internet revolution - When you have one billion people online and another one billion joining them over the next four years, it becomes very important for us to have the right analytics, the right team and the ability to build campaigns in days, rather than months.
    • The importance of agency talent - We want Dell's agency to be the agency of choice for the most talented people in the world.
    • How we will coordinate - Most agencies integrate by gluing teams and people together within their holding company with a completely separate P&Ls. Da Vinci will have one global P&L. One great team at WPP to match up with our team, so we can create magic together. One team that is known for highly productive relationships between those who create and those who manage the daily work. Pretty simple stuff.
    • The importance of analytics - Improving shareholder value is the ultimate award for all of us to win. Yes, we don't mind winning industry awards, but our customers and our shareholders are our focus, not what we can win in Cannes. A combination of great analytics and creative is key.
    • The centralization of new relationships - We will empower our new agency to handle all subcontracting relationships with talented professionals and firms who want to work with Dell. They will be encouraged to join our Da Vinci team.
    • The investment in our future - WPP will invest in our relationship as much as we do in them. It's mutual from day one.

    Stay tuned for a blog post soon from our new partner, as well as updates on Da Vinci's progress on behalf of Dell.

    <a href="http://media.dellone2one.com/dell/November2007/Casey_Jones_Agency.flv"><img src="http://direct2dell.com/photos/my_photos/images/37014/300x225.aspx" border = "0" width="300" height="225"></a><br /><a href = "http://media.dellone2one.com/dell/November2007/Casey_Jones_Agency.flv">View Video</a><br />Format: flv<br />Duration: 8:24

    Format: flv
    Duration: 8:24
    Downloads
    WMV  MP4  OGG

More Posts
   
About Inside IT  |   Contact Us Creative Commons License Powered by CommunityServer