Dell Channel Blog - All Comments

re: Dell Launches Certified Partner Return Policy

Colin Steele — Tue, 19 Aug 2008 13:08:46 GMT

If Dell makes an order processing error or delivers the wrong products, will partners still have to pay the 15% re-stocking fee?

re: Dell Announces EqualLogic Price Reduction

Sean Phelan — Mon, 18 Aug 2008 12:42:23 GMT

I want to remind partners to update all outstanding quotes you have for EQL so that you can re-price to your clients. These changes went into effect across the all channel and direct so everyone has access to the new pricing. Updating your outstanding quotes to your clients is crucial to make sure you are not out of price point for your registered deal. Don’t forget to update your registrations as well on the Partner Portal!

Thanks,

Sean Phelan

Dell, Inc.

America Channels Storage Sales Director

re: Dell Announces EqualLogic Price Reduction

daniel versola — Fri, 15 Aug 2008 15:25:18 GMT

Thats great news!

daniel versola / cto / currie computers, inc.

re: REV2 Technologies- PartnerDirect Offers a Refreshing Change

Priority Business Services — Fri, 15 Aug 2008 15:13:06 GMT

We found Rev2 completely by accident and started our relationship with a small purchase through E-bay. Intrigued by their quick and quality service over a small purchase we connected for our other hardware needs. It has been more than 2 yrs that we have been doing business with them to the point that they have become our exclusive hardware as well as software providers.

Their staff is extremely is friendly and knowledgeable often giving the value of a full blown 'IT consulting' company and extending their services beyond just a retailer. While Dell products are their main inventory they have as easily helped us plan, purchase and implement products and solutions involving IBM, Sonicwall, Cisco, Microsoft, 3Com, Barracuda, Adobe...just to name the few.

Dell.com provides very handy online purchasing system, however, Rev2 have managed to have our workstations loaded, configured and shipped out before we were done choosing the online configurations. I don’t' see us ever again dialing the dreaded 1-800 numbers and humming along to the 'music on hold'.

I don't know how but they deliver every time! :)

re: XP, down for the count?

Kathryn Shannon — Tue, 12 Aug 2008 18:55:00 GMT

I retract all my irate comments posted a few days ago. This site, and Mike Bukowski, is extraordinarily helpful. I thank him and Dell for the direct troubleshooting assistance... and expert problem-solving he gave this Dell owner.

Now THIS quality is what I was looking for in Dell.. lol and got it!

Thank you Mike.

re: Dell’s channel evolution: An outsider’s view

Amie Paxton, Channel Community Manager — Mon, 11 Aug 2008 22:10:23 GMT

Rod,

To my knowledge, I don’t believe that Dell advertises on SearchIT. You bring up an interesting point in how today’s marketplace is changing though. There’s an enormous momentum around more engagement marketing versus the standard advertising banners of the past.

Thanks for your comment,

Amie

re: Dell’s channel evolution: An outsider’s view

Rod Trent — Mon, 11 Aug 2008 17:51:47 GMT

Doesn't Dell pay a hefty price already to TechTarget for the annoying "click me first" advertisements on the TechTarget properties? Hopefully, Dell is hearing that folks really don't like those ads. Most folks who visit the network sites to read an article, click-away pretty quickly when confronted with those types of ads.

re: XP, down for the count?

jiimiona — Sat, 09 Aug 2008 12:22:48 GMT

your blog is getting better )

re: XP, down for the count?

Mike Bukowski, Channel Liaison — Fri, 08 Aug 2008 18:35:26 GMT

Thanks for taking the time to write about your experience, Kathryn. I've sent you an email about it.

re: XP, down for the count?

Kathryn Shannon — Thu, 07 Aug 2008 07:49:29 GMT

I purchased my Dell XP Pro December 2002. I bought a 4-year warranty, and of course was supplied with Office Suite as part of the XP Pro package.

In summer of 2006, my hard drive crashed. I lost material I was fool enough not to back up to CD... irreplaceable if I cannot find hard copies or can raid my 1997 IBM Aptiva which this Dell replaced.

At my own expense I had two new hard drives installed of 80 gigs each so that my work would have back-up capability without the CD drill. (Still looking for a program that would make word documents and more technical work product (websites/pages) back up automatically) All I needed were the XP Pro restore discs which I requested. Although still under warranty I didn't even consider requesting they replace the hard drives themselves.

Dell sent me Home, NOT Pro! There was no comparison!!! For one thing I am used to fielding as many as a dozen windows open at a time, working back and forth with them. When I opened a new site it went up in its own Window with Pro... with Home, it replaces a window I am currently working with. And I LOSE information I had in that window... a webpage usually, with information I wanted to utilize... OK.. I tinkered around that by creating a "new window" but if that is available with a setting I haven't learned about it.

They failed to send me Office Suite and I had NO MICROSOFT WORD which is the whole basis of my business! I finally bootlegged a 1997 Version Word... and trust me, it is primitive. And finally I bought a discounted Microsoft Works Suite to install.. ha! discounted cuz it was a 2006. Havent installed it cuz the computer is acting like it has periodic nervous breakdowns.. freezing, not getting emails to others and getting blank emails from people who message me. I am not a happy camper.

I spent hours, days, weeks, months.. with Dell's courteous "Support"... was promised the correct restore disks.. which never showed up.

Dell support is LOUSY. Although the outsourcing to India has at least impoved the manners and courtesy. The first, even the second level, support personnel are not trained adequately in computer science... they should know MORE than I do.. and I know nada! Tech stuff and all those things Mike Bukowski discussed mostly went over my head. (But, lol, Mike you are a good writer and I understood more than I expected!)

I am in the market for a new computer. Do I want Dell? Are you kidding? Do I want Vista? When pigs fly. I LIKE XP... it works for me, I know how to use it for my needs (editing manuscripts), and I am personally not interested in Videos. I prefer the intelligent written word.

So give me 25 good reasons why I should make my new computer Dell. They cheated me. Did not give me what I paid for. And no, i did not blame them for my hard drive crashing ... although I had three anti-malware programs running daily at the time and had at least two firewalls up. I just wanted to get my show on the road and I ate the cost of the new hard drives.. didnt even ask them for it

And can anyone tell me about the NEW XP program coming out now or soon supplanting Vista, and for XP lovers? I caught a headline (on the MSN home page) about it the other day and like a dimbot didnt interrupt my deadline to read it.

Finally, and actually, I would LIKE to buy a Dell.. has great sound box, and it has the 3 drives easy to access.. including the old 3-1/2" floppy for Drive A which I really must have.. I need to copy manuscripts from them to CD's at least.

Thank you for listening to a very amateur puter user compared to you folks. (Although I used the IBM Displaywriter in 1982 and have been a devotee of computer manuscript writing ever since.)

And I would buy IBM if I could afford them... surely they are not still proprietary? I couldn't add RAM memory over.. dig this... 64 megabytes... without buying a new computer.